Bryan & Son Jewelers — Attraction in Aberdeen

I bought jewelry here even though I have heard a lot of negative things from people lately, however I know that this place has been here my whole life and I figured that deserved some sort of credibility. Then I made an $1,100 purchase and when I tried to return it a few days later they offered me about 20% of what I paid for it because I did not have a receipt because they never gave me one when I made the purchase. I realize that's my fault I should have caught that immediately, but I was doing a lot of Christmas shopping that day and I was tired and I honestly never considered for a second that a locally owned business that's been operating in a small community like ours for several decades might not be trustworthy. When I told her that I had just bought the necklace from them and didn't have a receipt because they didn't give me one (which I'm sure she was well aware of) she said it didn't matter and that she would have only been able to give me that much anyway. That doesn't even make sense because even if I was selling it for scrap gold it would have been well over what she offered me. Then I learned that yes the store has been there for a lot of years but these owners have only had it for a short amount of time and their reputation is (unfortunately) spot on. Arrogant, crooked and untrustworthy. They are rude, condescending and treat you like you are stupid and beneath them. (Which is odd since there's nothing about them that justifies that attitude AT ALL.) I wish I would have listened when people said that they were shady. It's worth the extra $20 in gas to go to Olympia to a reputable buyer rather than waste your time with these...

Fantastic experience! We recently had the pleasure of meeting the owners and I must say it was an exceptional experience for the moment we walked through the door. The team made ua feel like family. The level of customer service provided was truly outstanding. Every member of the team was not only friendly, but also incredibly acknowledge and helpful. They took the time to understand our needs and preferences, and guided us through their wide selection of beautiful jewelry options. We were impressed by the quality and craftsmanship of their jewelry pieces. The store has a wide range of designs to choose from, catering to different taste, and budgets. Their collection truly showcase, their expertise and attention to detail. Finding the perfect setting, for my diamond has been a long and exciting journey. We finally were able to find the ring that matched our vision, and they made it special and personable for us to celebrate and enhance the sentimental value of our ring. Thank you so much for helping us find the perfect ring to celebrate our 43rd anniversary.

Matt and...

They get 2 stars because the location of the store was easy to find, and the space was socially distanced. They lose the others for the following reasons:1- Dishonest in their advertising; 2- Treated us like we were trash( they clearly didn't like my skin color or the fact that we were husbands) ; 3- offered $120 on a diamond ring that was bought a year ago for $2400, from a reputable company. (Market rate for the 10k gold is $23.45 per gram, the ring weight is 21 grams,not to mention the .75 of high-quality diamonds set in 24k gold.) They could've just said they weren't interested but instead they insulted our intelligence by offering us a price far below the current market rates. Good thing we were able to get a much better offer ($1500) at our favorite Tacoma jewelers. Overall, the entire experience was shockingly awful, we do not recommend supporting this business, which is sad because we only shop local for our...