Best Buy — Attraction in Alaska

Found what I wanted to easily however another horrid experience at this location. 1) employees clearly are not trained, I stood in line listening to a woman complain about her credit card issues over in the computer section, that is a 3rd party issue with the credit card company not Best Buy and though I stood there for quite some time patiently, ultimately the person was still complaining when I finally got assistance from someone else (but not really assisted I explain further down). 2) The lady at the front of the store was not only visually in a bad mood (rolling eyes and making faces) which was off putting, but even after I had asked if she was busy (to which she replied she was) I then tried to get help at the back of the store which is where my first complaint happened. 3) The manager is the one that came back to assist me but he just walked me back to the front of the store to wait in line again instead of ringing me out for my 1 item and I then again had to deal with the poor attitude of what I believe to be a cashier. I continually have issues making purchases at this location, it is like pulling teeth to get this store to take my money, luckily the item I wanted to purchase was out of stock at Gamestop in the mall or I wouldn't have waited so long. I expected the manager to hop onto the other register and cash me out after seeing me stand there for so long, poor customer service especially from the manager. Honestly another bad experience from this store and if it weren't for the convenience of having what I wanted now I would've just ordered from Amazon and if I wasn't already minutes from gratification I would have just left and bought my mouse elsewhere. I would have done the receipt review but the receipt printers didn't print a usable data matrix to do the review. I understand staffing issues but to be declined assistance by not one but 3 employees is flabbergasting. There were maybe a dozen customers in the store. Best Buy should close this location and focus on the one on the opposite side of town.

You want me to reach out on social media but I don't do social media, this is no less than my 3rd attempt trying to make a purchase at this store where 1 resulted in me walking out because no one here wanted my $1000 for a GE dryer, at least Lowe's did. My contact information is in my Best Buy account if you would like to talk about these...

I was genuinely surprised. I came in today to follow up on a deal I saw online, looking for one item in particular (a pair of headphones). When I first went in, I went to customer service just to ask them to hold the pannier I use with my bicycle. An attractive young blond women just stared at me and said "no. We can't hold that for you." I felt pretty turned away so I decided to just go find what I came for, if it was here.

Turned out it wasnt out on display, but I had a suspicion that unlike most things, one of these would be in the back. I had come across the item on this stores location on the website. I asked an employee named Steven if he could go check. After about 1 minute of him heading to look, I got a kind of... cynical feeling. I felt like, if I was in an employees shoes, I would find the item then stash it to buy stealthily later.

So, I went to a few employees who were grouped around and free at the moment. They hustled to help me swiftly, and soon one of them was also on his way to check, as another brought up the item up on an internal search. Right about then, Steven came back empty handed, and the guy looking on the computer said they had 1 left somewhere. So two more of then plus Steven went back to look.

About 5 minutes later, I see Steven and another employee named Tyler walking back towards me. I figure that either my suspicion is correct and some savvy employee stashed it, or it's simply not here, or the website and the deal is wrong, or whatever. I resign myself to the notion that I rode my bike 8 miles one way, just chasing a deal that honestly sounded entirely too good to be true.

Then, Tyler blew me away with this, before I could say a word;

"Well, we can't find it. We must not have that item here, somehow. However, we can guarantee the deal, ship one of them to you, and do it with free 2-day shipping."

Wow. Owning up to some discrepancy, plus making a promise on an insane deal and helping make it even better?

Within 10 minutes the details were fleshed out, the cost of shipping was waived, I had my receipts and was out the door with a smile on my face. Definitely an impressive surprise. I'll be far more willing to come into the store or order online from here again.

THANK YOU STEVEN AND TYLER! I'm sorry if I was a bit rude to either of you - it was more to do with my own day/mood than anything about...

I had such a poor experience at this Best Buy. Weeks ago, I ordered an expensive product with an expected delivery date of April 9th. I contacted Best Buy on April 9th and was told by three different representatives that my product was ready for pickup. But when I arrived at the store, it wasn’t available for pickup and that the product was delayed.

That's fine, things happen. Another associate kindly came over to help provided me with the tracking number. A couple of days later, I checked the tracking number which showed me the product was delivered today (4/11/2025). When I returned to pick it up, the initial associate helping me claimed they didn’t have it—despite the tracking confirmation saying that it was delivered. She also said she didn’t remember me from two days prior, which was concerning because she "sees hundreds of people a day".

I asked for a supervisor, and Ryan came over, assuring me he would investigate. But instead of returning with an update, he sent the same associate back to tell me my product was there and delivered just stuck due to a "system error" preventing its release. I requested to speak to Ryan again, but suddenly, he was "unavailable." and I was told by this associate that I could wait for him. So I went for a jaunt to the tech department to browse around.

I then ran into one of the associates who initially sold me the product and been the most helpful every time I've been in the store. She had asked me if I needed help and I explained my frustration, she looked into it and was able to bring me clarification with another colleague explaining that the vendor has not fully released the product to them so they are unable to provide me with the product until that happens. I finally had a decent answer from someone who is not even in the department that is in charge of picking up products.

UPDATE I called the vendor directly and they told me that my product does not have any restrictions and is able to be released. The staff at Best Buy told the vendor that they just haven’t scanned the product into their inventory. So pretty much all the information I’ve been provided by this Best Buy has been untruthful and unreliable.

If Ryan had just been upfront with me instead of avoiding the conversation, I wouldn’t be writing this review. I’m open to updating my review—but only if leadership takes...