Brooks Furniture — Attraction in Albany

Horrible. The only reason they even earn one star is the fact that they somewhat tried to resolve our issue once. When we purchased our first home, we purchased a new couch set from Brooks, it was a long couch, a loveseat, and a recliner. All of the pieces were supposed to recline, and it had USB ports and plugs in the middle. Within the first 3 months, the recliner broke to a point where we could not sit on it, the USB ports on both couches broke (came out of the couch entirely) and the recliners on the long couch broke only 2 months after. We contacted Brooks and spoke with the manager, and the manager said they would make it right. So we arranged to come look at a set to replace it. We ended up going with a 6 piece sectional that was a little more than the price of the first one, so we paid the difference (we had no problem with that). We have had this couch for about a year, and out of the 6 pieces we started with, 2 pieces are broken completely (unable to be used) and 1 piece that we had to attempt to fix ourselves (which by the way was the chase, the biggest piece of the sectional). Their furniture is garbage; poor quality is an understatement. Buyers beware! This is not the place you want to purchase furniture from, unless you want it to only last you 1 year or less, for the price of a set that should last you 15-20 years. Definitely will never return, and I advise others to find their...

Good selection. However, when my wife called in and told the sales person what ahe wanted and the price range we were willing to spend he told her and even sent pictures of stuff that met the criteria. When I went into the store and spoke with the same sales agent, who remembered talking to my wife earlier that date, he showed me only 2 items that were 3 times the price of what we told him our budget was. I had to ask where were the items he told my wife about earlier. He then walked me to a comoletely different side of the store away from the front. I get that their sales people probably work on commission but if someone flat out tells you your budget don't blatently ignore that. I am sure they have good quality furniture but because of the actions of this one person I refuse...

I relocated to the Albany area a year and a half ago and made my first furniture purchase from another local store which resulted in several returns of the merchandise. It was during this time the Brooks team embraced me as family and patiently supported me to put the pieces of furnitureI needed together for two bedrooms and a great room! Since this first experience I've returned to the store countless times and purchased two additional bedroom sets and a sectional sofa. The delivery teams knowledgeable and respectful as well. My experience through entire process is consistently customer oriented. Furniture cost and quality have continued to meet my expectations. I highly recommend the Brooks...