Linen Fresh Laundry — Attraction in Albuquerque

Had a very bad experience with Roberta the attendant. I used washer 9 and washer did not have correct water amount for a complete wash. I asked her to look at it and she got super rude and said well I'm not giving you a refund. So my cloths will not be washed properly. That's why I came to the laundry facility to wash clothes. Another gentlemen came up to us and said he had the same issue with that washer. So she stated I am not giving you a refund. I said I will contact the owners then. She says "go ahead and tell them my name is Roberta". I don't understand why she is so defensive, I showed her in the beginning vs saying after my load has completed. I call the number for the Laundry and she answers and says nice try. I go up to counter to find out how to get a hold of management. Managers says I can wash or cops can come out. Is this a joke, I have video of no water in my machine and a witness that she got mad for no reason. He even said what was that all about. He gave me his phone number in case someone wants to ask him about interaction. I come here once a week to do laundry and never been treated like this. Manager on the phone said she was the end of the line. Is this true? How can I make a complaint with owners and get refund for $6.75. I let my cloths wash and went somewhere else to wash my load correctly. The other 3 loads were good except that last. I did not feel comfortable with Roberta anymore and will possibly go somewhere else. Hopefully the owner can reach out and resolve the issue. If she does this to me how many other people is she being rude too??? As a GM a full service hotel, repeat business is crucial to a serving business. Roberta may make you lose one. I have video of her interaction being very defensive I can post if you need me too so, you can see her behavior with...

My mom and I are here washing clothes and we had to emergency stop the machine because we forgot to put a blanket in. We ended up having to emergency stop the machine again because my mom, who is 62, accidentally put the detergent in the fabric softener slot. I noticed after the clothes started washing and we didn’t see any soap. My mom can’t see very well and it was an honest mistake that I thought could be resolved. We tried starting the machine over again and it asked for another $6.50. We went and found Vanessa and told her about the situation but she said there was nothing she could do about it and we would simply have to pay again. Our clothes were maybe washing for a little under 2 min, probably less, and we have to pay again for a simple mistake? We have to pay $13 for one load of clothes? What kind of service is that? There were no signs that said after the second emergency stop the machine would reset. I’m not understanding how Vanessa couldn’t bypass the machine or refund money that we were going to put back in the machine? She supposedly called the manager and the manager said that she wasn’t going to help us at all. This is beyond terrible customer service. I get it was my mom’s fault but you guys are taking money from a 62 year old lady who made a mistake. Yal should be ashamed...

Plus for being open 24/7. SERIOUS demerits for suddenly forcing religious radio on people at shift change — we've just put $5 to $7 of coins each in four front-loading washers that are still running, after that we'll have piles of soaking wet fabric; like we're now gonna preserve our VALUED autonomy by spilling out everything This Minute & tossing it soapy & wet onto our car seats to get outta there, 'cuz YOU can't resist alluvasudden forcing your personal zealotry on an entire laundromat full of total strangers? Even your precious deity would probably tell you where to put arrogant selfish proselytizing at the expense of others' choice (not to mention our $$), and it ain't where the sun ever shines.

Put "CHRISTIAN LAUNDROMAT" on your signage if that's what you are so people who want that can buy it; and so you don't STEAL FROM, disrespect and ABUSE...