Ice & Lights: The Winter Village at Cameron Run — Attraction in Alexandria

We purchased tickets for the ice and lights this past Saturday. We live 2hrs away and was running late to the event. I tried calling the number on the website to see if it was still ok to show up and it was only an automated voice recording, did not let us speak to an actual person. When we got there, the front desk lady rudely refused to let us in nor help us out at all. She said we have to talk about rescheduling or a refund with the website we purchased the tickets on which i understand. My 6 year old had to go to the bathroom super bad after the 2hr drive and she refused to even let us do that. I emailed the website to see if i could get a refund or reschedule and nobody is contacting me back. Customer service...

Terrible customer service. My child had COVID on his birthday and the tickets were inadvertently booked for the wrong date. As soon as I realized my teenager who booked the tickets booked for same day instead of a future date I sent an email via Eventbrite requesting a credit to use on a later visit. While I understand the company’s policy is not refund they could have extended grace by offering a credit for future use. I would not take a sick child out to infect others because that would have been wrong. Very callous vendor with no regard for anything but money. I’ve been there before however after this experience I would not recommend them to any. And will dissuade any of my friends or family members...

I really don't understand the bad reviews! Bull Run charges $20 a car to drive through their light show. For a family of four that's $5 per person. It's $5 per person to enter Ice and Lights, and you can stay for as long as you want. Stay warm by the space heaters, fire, and in the igloos. For $12 more you get ice time and skate rental.That's less than Fairfax Ice Arena. The kids are even allowed to use skate assists for free, unlike the Reston Town Center Ice Arena where you have to rent them for a charge. This is a county-run event, set your expectations with that. Don't compare it to ICE at Gaylord, or Enchant at...