I have been a customer to Jano Market in Alexandria VA for the past 3 years. The reason I was going there was because it is close to my house. Every time if the owner or manager who is a female is there when I am trying to send money through RIA she keeps me waiting inline until she finish people who came after me to buy Injera and other grocery items. Jano market lately do not know how to process RIA transaction. Last week I sent money for the holiday and it was returned to Jano but they did not call me and notified. I called Jano to fix the issue of the RIA transaction and ask if I can dispute the transaction by showing my name and phone number she said you have to bring your receipt. I had to get permission from my work and got my receipt from home and went to the market. When she saw me and asked her to help, she said "are you the one you called?" When I said yes she went to her office and disappeared. It happens that every time I go to the market there is always a new employee being trained. Last but not least the manager has bad customer service and very very very bad attitude she does note have...
Read moreWent there first time for some teff injera and soda water, and found everything I needed. Friendly person at counter. Store is a little small to move around in, but they have a lot and are in a convenient area. I will go back to try meat when they have it here after fasting...
Read moreYou can pay all types of bills the employees are very helpful and you can also pick up your packages for ups there very convenient...
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