Almansor Court — Attraction in Alhambra

I really really wanted to like this place because my boyfriend lives in Alhambra and I love discovering new places he didn't know existed, but the way we were treated by everyone from the host, to the waitstaff, has me scratching my head and vowing never to come back. I will add the caveat that they seemed to treat everyone else like royalty so why were singled out for such poor treatments completely boggles my mind. The location is a gorgeous ballroom over looking the golf course with fountains on one side and a beautiful visit thought the floor to ceiling windows, if you are lucky enough to be seated in the front room. The room further back is probably an overflow for that space and most of the tables still offer a view. There was a live trio singing and playing music. I made reservations online. The Hostess told me she had printed them out earlier but they had plenty of room. She had a young man who was seemingly a junior host at first lead us to the main room and then change his mind (there were about 7 tables available in the front room) and take us to the back room and put us in a corner table so tight to the wall I couldn't get in my seat. Besides not having a view, it was right by the busing station and dirty tray holders. He told us to wait for a waiter to get our drinks. My boyfriend decided to get up and look around and I waited as directed. I waited 10 minutes and flagged down a woman that was having a hard time understanding English and she directed a waiter over. I asked him if we could be moved and they took us to a table that was on the edge of the main room and had a highchair next to it. (The highchair wasnt removed until after I paid the bill). I asked for Orange juice, not a mimosa, as I was fighting a cold and the bf got a mimosa. When I came back with food, I had a mimosa, no oj. No one ever came to check on us until they brought the bill. At every other table they left the Champagne and OJ in the middle of the table, every table but ours. When I pointed this out when paying the bill the waiter offered to go get me the bottle and I asked, "At this point what for?" The couple that came in after us were lead to a beautiful table close to the windows, attentive service, champagne left for them in the center of the table. I was wearing a sweater, matching beret and slacks, not high end country club but certainly not ragamuffin. The boyfriend was defiantly casual in cargo shorts but so were several men there so it is hard to understand the mistreatment. The food was okay but even if it was spectacular the service makes this the second worst restaurant I have ever visited in the area. Save your $90 and go to Pasadena where they treat dinners...

I think many times before writing a negative review. We were booked for our wedding celebration in March of 2018, suddenly my husband passed away in September of 2017. I had a big deposit with the event department. My wedding planner and my daughter visited them in October and what was relayed back to me was "your deposit less $1000 will be refunded right away" 2 months passed and I left multiple messages at the # that was given to me at the time of booking. I did not hear back from anyone, so today I finally called the main # and I was promised a call back. I heard back from the director Catherine Alas, basically a hard core cold conversationalist. She said that they will hold my entire deposit till the day of the event gets booked and she added that if my wedding planner did not give me their message than it was no fault of hers. I told her what my wedding planner told me about the deposit being refunded less $1000. She put me on hold, than came back and said "we will honor what you said". I cut in and asked her, "is this how you people do business? there is no empathy, no 'sorry for your loss'? also added I am emotionally broken and I am having to chase after my deposit?" she said "did you not hear me? I said we will honor what you said!!!". We will send you your check, it will get to you in 6 to 8 weeks (so now I have to wait additional 6-8 weeks from today in addition to the days already gone since October when the check was promised) . She also said, when your wedding planner and daughter came into cancel, we extended our condolence to the whole family! Also, the reason why you did not get a return call from our department is because the person you booked with hasn't been working with us for 4 months." My question to Almansor event department is: So what happens to the clientele, when someone leaves or is fired? what about those clients? Do you just forget them? The place might be pretty, however I recommend you cover all your ends should you have to ever cancel your event at Almansor Court in Alhambra, I believe my reason to cancel was out of my control, I am dealing with a huge loss!. I have notified The Alhambra Chamber of Commerce of the event department at Almansor's lack of client care and just simple respect and kindness...

My brother had his wedding reception here on Aug 15, 2021 and the service was horrible. We had 4 server at that time, but the 2 male server were so rude and unprofessional. They seems like they don't wanted to be there in the first place. So this is what happened:

Appetizer Appetizer was a disaster. They were serving the appetizer the bare minimum. I was watching the servers. The 2 ladies were great, but the two male server was the worse. The two male server walking around to table of 8 people just to give two pieces of appetizer to only 2 people and ignore the rest. There's one time one of the server walk out with a tray full of appetizer server two people and walk back to the kitchen. It makes me thing the reason they wouldn't want to serve those appetizer so they can take home at the end of the day. That's terrible because we paid for all those food.

Toast Toast went so wrong. Before toast we told the servers to fill the cups so we can do toast, but did not happened. When the groom and bride ask for toast, cup was empty, even the bride and groom cup. I had to grab their cup and fill it with water so they can make the toast. That was so embarrassing.

Dinner At dinner people were making line and some people were ignored. the man servers were serving the female guests, but ignoring the male guest. my friend which is a female was telling the server "can you also give some to my friend here?" His response to my friend "oh, he wanted some?" I mean.. seriously?!!!

Afterall, really bad experience. Wont ever book events at this...