SEPHORA — Attraction in Alpharetta

Worst customer service experience I’ve ever had. Yesterday I visited the Sephora located at the shops at Avalon, excited to redeem my perfume sampler code for a new fragrance. I had received this for Christmas and it was the perfect gift because it allowed me to pick out exactly which scent I wanted. I frequently visit this Sephora location. I walked into the store and per usual, it was very busy. I made my way over to the far wall to look over the fragrances and pick out the one I wanted. A female beauty assistant was helping out a gentleman in front of me and I waited to ask her for assistance. As soon as he left, I asked her to help me get a bottle of Prada Paradox, in which there was one bottle left. I told her that I had a perfume sampler voucher that I wanted to redeem. She told me that they didn’t have the 1oz, but that I could probably pay the difference of the 3oz bottle if I talked with the manager. I thanked her and made my way over to the check out line. I got up to the counter and I told the cashier that I had a perfume voucher and was told that I could pay the difference of the 3oz bottle. I was abruptly told that that was not allowed. I then politely asked to speak with the manager just to double check since it was the last bottle and it was my favorite scent from the fragrances that I could choose from. With a scowl, the lady walked away to find the manager and returned with a lady who asked me to repeat my question. I repeated myself and she bluntly responded that they don’t do that with a very annoyed tone. She told me that they could order it online, but that it was sold out. I said that I didn’t want to get the 3oz bottle and she looked at me like she already knew that. I felt like I was a small child, being talked down to like I was inferior. I walked away from the counter and the manager was on my heels halfway through the store before rudely asking who assisted me in the store. I told her I didn’t know her name, but she insisted that I try harder to remember so that she could “educate the lady.” I told her that she was wearing a white sparkly mask and she turned around and left. I walked out of the store feeling as though I could cry. I’ve never been more embarrassed in front of people. I felt so belittled and small. I will not return to this Sephora. Having worked in the service industry before, I value respect and kindness when interacting with others. I understand that the store was busy, but it is always this way. There were at least 8 associates on the floor, if not more, so there is no reason one should be rude and...

My recent experience with Sephora at Avalon regarding their online ordering and pick-up service was incredibly disappointing and frustrating. Despite the convenience promised by their online platform, the execution fell far short of my expectations.

I called the store to let them know my son will be picking up my online order, the young lady told me that my son can pick up my order. My son arrived close to closing. Per my son, one of the BA was so rude and told him that they would not be able to assist him because they were already close. My son let the young lady know it was just a pick up and the item was already paid for, she still refused. My son was confused because customers were shopping and it was just a paid pick up order.

When attempting to resolve these issues by contacting the store directly, I encountered even more frustrations. When I ask to speak to a manager, I was told she cannot come to the phone because she was too busy closing. The manager was too busy to speak to a customer, disappointing. So, the manager, who I was informed could assist with my concerns, was conspicuously unavailable because of closing.

Despite multiple attempts to reach out via phone, I was met with unhelpful responses and, in one instance, was outright dismissed without a clear explanation.

This lack of responsiveness and accountability reflects poorly on Sephora's customer service standards. A company of their caliber should prioritize effective communication and customer satisfaction, especially in an era where online shopping and service convenience are paramount.

In conclusion, my experience with Sephora at Avalon for online ordering and pick-up was marred by inadequate customer support. Until significant improvements are made in these areas, I would caution others against relying on their online services and in store pick up for a hassle-free...

Had a pretty bad experience here today! I simply came in to get some perfume & cologne. I had already knew what size I needed. Just needed to confirm the smell.

While smelling the cologne the lady in the area quickly past me - didn’t ask if I needed help. However, the ladies who were over there first did not get much assistance either! It wasn’t until some other young ladies came did the representative perk up and was fully engaged.

I stood. Waited. She finished with them….then assisted some other people that walked up while I still stood there.

There was a guy from skincare that asked if I needed help - after I did my spill he said “oh I can’t help you, I work in skincare- if you wanna look over there I can help you!” insert Dora blink here Why on earth would you ask then!

I then asked some other lady behind the counter if I could get some assistance….she then helped me. If I hadn’t paid for parking I would’ve WALKED RIGHT OUT!

I’m sure based on my cut up T-shirt and joggers she had NO CLUE I was prepared to spend a good money in there!

I will NEVER shop this location AGAIN! One & done. I’d suggest when you work in the customer service business….continuous training is needed. What if I’d been a secret...