The Hotel at Avalon, Autograph Collection — Hotel in Alpharetta

Pros: The whole hotel and area is beautiful. The room had a very nice shower and weren’t skimpy with providing basic toiletries. The front desk was even happy to provide us with an extra toothbrush which was very nice.

The connected restaurant was VERY good and service at the bar was exceptional. I wish I remembered the names of those who helped me but they were all simply amazing and management should be very proud of them.

The rooms AC system was great so I was able to get the room very cold, which I love.

I was thrilled that we were able to utilize the pool despite it only being April. It was plenty warm enough but I know lots of places don’t open their pools this early in the season.

All the hotel staff I interacted with was friendly. But the handyman (I guess?) that came to our room to fix our Netflix was beyond awesome. Seriously, I’m not sure how much he is paid but he definitely deserves a raise.

Cons: Wouldn’t allow me to plug in my gaming system to their TV. I’ve stayed in plenty of hotels and this has never an issue. I’m a mother of young children and was REALLY looking forward to enjoying my gaming hobby without distraction. This was beyond disappointing.

Wall outlets really need to be replaced. Out of the 4 outlets on my side of the bed, only one could be used. My charging cords kept straight up falling out the outlet immediately, and the one that worked had to be constantly adjusted. It’s a pretty easy fix that I urge management to resolve.

The parking situation here is weird. You can self park overnight for $20 or use valet, which is $28 per night. I personally think that is kinda crazy. There were lots of parking decks around but nowhere that said anything about hotel parking other than ‘NO OVERNIGHT PARKING’ When arriving, people were standing in front of the sign that lists the prices and nobody mentioned it to me. Based on that and the absence of clearly designated hotel parking, I assumed valet was complimentary. If it’s mandatory to pay for parking, why not just rope it into the price of the room?

I was there for 4 days and although housekeeping gave me new towels, they never touched the bed which I found odd. I expected better turndown service from an establishment as nice as this one.

A couple things that aren’t necessarily cons but I do wanna mention:

There is an automatic gratuity added to all room service orders. I think that’s fine! I work in a restaurant and we do the same thing with large parties, but we ALWAYS tell the guest gratuity has already been added and If they’d like to leave more, they’re welcome to do so! But not telling the guest of this in any capacity feels disingenuous to me.

There was no menu for room service, or WIFI info printed in the room. You had to find the room service menu on the TV which was kinda annoying. I considered that it may be due to the menu changing frequently? Even so, the menu on the TV had inconsistencies with what was available, as well as no kids menu listed. As for the WiFi, it was easy to figure out but I do think the hotel should provide written instructions for people who aren’t tech savvy.

Overall, I would stay here again but mostly just because the location is so awesome. The price I paid doesn’t seem to align with the issues I had and that is very...

My boyfriend and I came here for our 2 year anniversary on Sunday 10/13. It is our first time booking a ‘luxury’ hotel. For scheduling reasons, we chose the Avalon because we love shopping there so why not stay a night there?

We checked in late around 5:00 pm. When we arrived, there was police in the lobby discussing with 3 staff members. All 3 of these staff members were occupied with the police and there was quite a line to check-in.

When we booked the hotel, my boyfriend had gotten the Bonvoy card as part of the promotion to book it and earn a 300 EGift Card and 75,000 points. When we checked in, the front desk lady said very shortly, “I need the physical card. Sorry.” We explained the above and she could’ve cared less. She gave us the cards and dusted us away.

When we arrived to our room, my boyfriend told me there was supposed to be a whole romantic package - roses, champagne, etc.. He called the front desk and spoke to the same employee from earlier about the romance package missing. The employee told him “Yes sir, I just called it in for you personally. Room service opens up at 5:00 pm and it’ll be right up.”

We understood that it was busy and even though when you book, it says ‘upon arrival’ we understood. In my head, I asked, if room service opens at 5pm but check in starts at 3pm; how would’ve that worked?

Regardless, we went out to shop around and came back to the hotel at 6:30 pm. When we arrived, there wasn’t anything in the bed. My boyfriend called again and asked to speak to the manager to which the employee on the phone answered, “Actually I am the manager(Tiara is her name).” & he explained the romance package issue and replied with an attitude, “Actually I overheard her and she said it would come after 5pm and before 9pm. Now I can put a rush on it or give you a refund.” My boyfriend said he would like the refund per my request as the whole surprise element was gone and we were more annoyed than pleased. Tiara then stated she would give him a refund of $50 credit for the stay + the romance package. We only ever got the refund for the romance package.

Since we were on the phone with the manager, he explained to Tiara the issue about the Bonvoy card not being able to be used and Tiara said she will e-mail him Payment Authorization Request Form allowing him to change the original card charged to the Bonvoy Card when he had the full card #.

Later to find out through customer service, this was the wrong form and we were told this was only given to businesses paying for their employees’ stay.

Upon checkout, we spoke to Gerard. He was very kind and we expressed our concern about how this will be our first and last time ever coming here. He told us we would get 5000 points which is an equivalent of $45, which hilariously enough, we still haven't received.

I write this review as a forewarning for anyone to think twice before booking; in this economy, you would not want to waste your hard-earned money on this one star hotel. It is ridiculous how they have gotten away with this type of service. If you choose to...

Do You Care About Your Guests, Hotel Avalon? Except for the valet team, I think not based on my experience today.

Today was an incredibly disappointing experience at the Hotel Avalon.

As a Marriott Bonvoy member with Ambassador status, I’ve come to expect not just the perks but also the respect that comes with being a loyal guest who spends over 200 nights a year at Marriott properties. Unfortunately, that standard was completely disregarded during what was meant to be a special night for my grandchildren.

It started with our room. I had used the Your24 benefit to request a check-in at 1 PM—a feature I’ve reliably enjoyed at other Marriott properties. However, upon our arrival at 2 PM, the room was still not ready. When I asked to speak with the manager, the young woman at the desk claimed she was the manager, but later I discovered Ms. Jones was only the Assistant Front Desk Manager. This dishonesty was deeply concerning. Despite assurances that the room would be ready in “20 to 30 minutes,” we waited 45 minutes in the lobby with no call or update. I had to approach the desk again, only to learn the room had been ready for some time.

The room itself was far below expectations. It was a Deluxe 2 Queen room, but it reeked of chlorine, had damaged curtains, smaller bathroom than normal, and was furnished with a chair instead of a couch. It also faced the expressway, ruining any sense of comfort or luxury. Worst of all, it felt like no thought had gone into ensuring the quality of the space—something that is particularly upsetting when hosting young grandchildren for a special occasion.

When I returned to the front desk to request a different room—even a King where we could make do—my request for anything that would have been better was denied. One staff member at the front desk mentioned a suite was available, only for the supposed “manager” to claim there were none. The inconsistency and unwillingness to help were infuriating.

This was meant to be a memorable night for my grandchildren, and instead, it turned into an exhausting ordeal. The lack of empathy, the dishonesty, and the disregard for guest satisfaction left me questioning whether this hotel truly cares about its guests at all.

While I recognize that some managers and staff might still prioritize guests, tonight’s experience suggests otherwise. I can no longer recommend this hotel to my clients, nor will I consider staying here again anytime soon. A hotel is only as good as its commitment to its guests—and Hotel Avalon...