uBreakiFix - Phone and Computer Repair — Attraction in Apopka

Id taken several devices to this place to be fixed. Id been reasonably satisfied with their service until I brought them my wii. At the front desk i was told that diagnostics cost nothing, but they wanted to order a part that was $100. The price seemed reasonable, after all the wii is an old console. I asked the clerk there what the cost would be if the part didnt fix the problem, and they said they would have to do additional diagnostics, which costs more, to try and resolve the issue. Gave me an eta of 3 days, which i thought seemed remarkably fast, but i agreed and left the wii with them, in a bag that had all the cords they would need for the console. A week went by. I called, they said they were behind, so i let it slide. Two weeks went by. I called, was told that the part they received was the wrong part, and they were gonna order a new one. Annoying, but still understandable. After three weeks i get a call saying they had received the new part and put it in the wii, but didnt have the cables they needed to view the console screen on their tv (remember, i left it with them in a bag). I had forgotten about the bag, but it seems that they misplaced (or at the very least, separated) my console from all its accessories and didnt realize it was there. I called a few days later after searching for the cords, and asked them to check for the cables because i didnt have them. The clerk on call was quick to dismiss them. "I dont remember you bringing in a bag" was his answer-he didnt offer to go check. Only after i insisted that he go look did he speak with a coworker, and they finally located the bag with all the cords. The day they found the bag they tested the console and it still wasnt working-which at this point was just the icing on the cake. I asked if anything else could be done to fix the wii, and the guy says they could only replace the same part again, and it was unlikely that would work. I asked him "so you cant do anything else to determine whats wrong with the wii?" And he flat out told me no. What happened to additional diagnostics? But at least i had been assured that id just be paying for the part-i had a new piece in an old console, thats always good, right? I get in to retrieve my wii, but they put the OLD part back in, AND had the gall to charge me $65 AND offer me their subscription service. I shouldnt have paid for anything but the part, which they kept. Beyond angry, i will be telling all of my friends and community not to shop here. I got charged incorrectly, dragged along, and the service was incompetent from start to finish....

This place is 5 stars except for dealing with an issue I've had for nearly a month now.

The price was right in line with what another store was going to charge for the fix.

I got the original part within a couple of days of requesting the repair, as it was not in stock at the time. The fix was done quickly and seemed perfect at the time.

Within a couple of weeks (within warranty), the screen began to act up and they were very quick and willing to examine the phone again. They then told me to give it a few days and if I still wasn't satisfied, they would order another screen for me.

This is where they lose 2 stars. This may or may not be something under their control, but if it isn't, then I would have expected another solution to have been presented by now.

I've been waiting nearly 25 days as of this writing for a replacement screen to come in. I've called three different times for status updates and each time I get a different answer. 1. We'll order it right away. 2. It should be in in a few days. 3. Suppliers suck and we found one that should be here Monday/Tuesday (3 days ago without a call to update).

Again, if they really can't find a supplier, then I understand, but I'd appreciate updates saying so. If this is still an issue, as it is, then offer another solution to the money I paid for an incomplete fix.

I'll update with another score depending on what happens.

Update - I was contacted shortly after writing this review to let me know that my new screen was in and ready to go. I went to the store and it was repaired quickly and efficiently as it had been before. Again, 5 stars for the service.

However, this new "higher quality" screen cracked later that afternoon while in my side pants pocket (just under earpiece speaker). No dropping whatsoever, just in my pocket.

Mind you, other than my original screen breaking on this phone to start my time with this uBreak, I've NEVER had a broken phone screen in over 15 years of owning a phone.

I did contact them about it and was told the repair wasn't under warranty, due to cracked screen, which I expected, but was hopeful of prorate of some sort for another replacement.

In conclusion, all my waiting (nearly a month) for a "higher quality" screen was for nothing, and I'm back to square one. 5 stars for their friendliness and interactions, but I can't say that I can adjust my original...

Although my device was properly fixed and works well, the communications that I received from certain staff were very scarce. Customer service was extremely lacking as well. On the day of my device drop-off (Sunday, August 8th, 12:00PM), I honestly didn't feel welcome in the store even when I was the first customer of the day. Starting off, I had to update the alternate number I provided, because I realized that the last four digits were wrong. The 2nd technician I encountered informed me to write the correct number on the back of my receipt and he'd go to the back to update it since the store was already busy with a long line of customers. I stood there for at least 30 minutes waiting for him to come back to the front just to remind him that I needed the receipt back.

The technician (Melvin) that initially took my information said that I would receive a phone call with the alternate number that I provided on the conditions of the repair that would have to take place, because he didn't know much else to tell me about my phone or when it'd be done. I never received that phone call. My fiance had to keep calling the store almost every day just to get an update on my device since I work when the store opens and when it closes and I had no other way of calling since the store had my phone. My fiance stated that the person over the phone had an attitude and said that I provided a bad alternate number. That just goes to show the 2nd technician never bothered to update it.

I did not receive any concrete information about my device until Friday, August 13th. I was updated by a technician that I had not encountered (I think his name was John) about everything that was being done to my device and that I could expect a phone call by the end of the day if it was completed. That phone call didn't come either, but that was fine, because I knew that the repair should be completed at least by the next day.

I didn't receive my phone back until Saturday, August 14th. I honestly didn't expect this repair to take almost an entire week. I understand parts need to be ordered and that repairs take time, but nobody bothered to update me on anything. The online tracker that I was following was never updated as well except for the day I dropped my device off. After my first ever visit to a uBreakiFix location with the shenanigans and the unknowns I had to deal with, I will...