GameStop — Attraction in Apple Valley

Gamestop is a complete scam. They pay you pennies on the dollar for used goods then sell them for a huge markup. Illegal? No. Unethical? Perhaps

What is definitely unethical is that they will deceive you as to the value paid for your used goods. I called them and asked them how much money I could get for a particular item. I was very specific that I wanted cash and not trade-in credit. I was quoted a number (which sounded reasonable, considering my knowledge of their penny-pinching ways) and I agreed to it, then drove over to the store and waited in line.

By the way, at this store, there will ALWAYS be a line. Management apparently doesn't have the intelligence or competence to hire enough people to man the registers, because there is almost always only one register open with a LONG, LONG line in front of it. Considering the fact that transactions for video games seem to take longer than transactions for other goods at other stores, it takes forever. This is due in part to the fact that Gamestop employees must push a wide variety of products and services on their unwilling customers, which, to be fair, is the corporation's fault and not this store's in particular.

Anyway, needless to say, when I got to the store and waited in line, after I had listened to their parroted spiel of useless products and services, assured them I wanted no part of these sad gimmicks, I was finally told the amount I would receive for my product: It was half what I was quoted over the phone. In utter disbelief and quiet fury, I reminded the employee of the amount I was quoted. "That's trade-in credit," he said, shaking his head sadly at my missed opportunity to have the high privilege of store credit at this rip-off establishment.

I thought about pointing out how specific I was over the phone that I wanted cash and NOT store credit, but I knew it was useless. I, believing in the simple integrity and common decency of folk, had been fooled by these high priests of intelligencia, those wily warlocks who know the power (and cash value) of a well-told lie.

Me: 0. Gamestop: 1. 1 star, that is. Wear it well, Gamestop. Don't let its sharp corners cut you in that Pinocchio...

My husband and son were just at Game Stop in Jess Ranch, Apple Valley. Well, when they walked they were told they could not help them that they were closed. The manager and his employee were ringing out another customer as they were telling my husband they could not help him or our son. My husband asked if they were seriously not going to help him because obviously nothing was shut down because they were ringing up another customer, and the manager & his employee looked at eachother then said no to my husband. My husband was not to happy. It's not like the systems were closed, so they could have easily helped them. My husband let them know this is why he doesn't come to THIS store and anytime he does go to THIS store they always have a way of making an "innocent mistake". Not only that, the employees aren't very knowledgeable there & they are ALWAYS RUDE. The only time we go into that store is if they are the only 1 that has what we are looking for. Anyway, I decided to call the store to speak with a manager & also to get the corporate number. Well, low and behold it was the manager who answered the phone. He was the RUDEST MANAGER I have ever spoke to. He remembered my husband & said he wasn't to happy. I asked the manager why he was rude & would not help my husband for barely 5 mins of his time, because they were ringing out another customer & in a very rude, disrespectful tone, said it was because the other customer was there for a long time. I told him that was not right & he proceeded to get loud with me telling me he doesn't care. He couldn't help my husband & he could care less what I thought. He was rudely telling me to have a great rest of my evening and I told him I am going to call corporate. He yelled, " I don't care, go ahead!" and hung up. Well, as far as I am aware that is not how a manager is supposed to speak to his customers. He is a representation of his store. I will be calling corporate as well as another manager at this store. So for all of you wondering what one to go to as far as selection, knowledge, availability, and customer service, do yourself a favor and go to the...

I gave a ride to a friend of mine to this location to purchase some trading cards. When we get there I tell Jacob the manager that I want to open a pro account and then that I want two of the prismatic evolutions elite Trainer boxes, which we have been getting told for the past 3 weeks they would have today. He proceeds to the back then comes back to the counter with two tins and I told him that we've been getting told through the past couple weeks that they would have the trainer boxes today and he said that the tins are all he has. So I say fine and purchase them. When my friend who was in line behind me tries to use his already established pro account to get his two boxes, he is immediately told that it's policy that they only allow two per household. Jacob continues to insist that it is policy, even after being told that we are not a household and we do not live together and that he was simply getting a ride from me to the store. Jacob still continued to insist and deny my friend of his purchase then proceeds with embarrassing him In front of other customers when making racial slurs indicating that my friend were African American when he is clearly not. I do not believe it is policy that two people who arrive together constitute being a household, although Jacob never accepted my friend's phone number for his pro account to see that our addresses Are different. To top it all off, when we exited the store and I got a chance to finally look at the tins he gave me, I find out they are not even prismatic evolutions tins, but I was given another set altogether, Even though I clearly stated which set I was looking for. I do not believe GameStop policy is to treat their paying pro-members in such a manner And this experience was an absolute disgrace to the...