Baja Taco — Restaurant in Apple Valley

TERRIBLE SERVICE AFTER 8 PM!! So we went in around 8:40 PM to get food and they close at 9. We sat and waited for our food while the girls who worked there got louder and louder as closing time was soon. The staff was loudly cussing and gossiping about people, so loud we could hear from our seats... we heard this go on for about 20 minutes meaning it was 9 PM. Another lady was in the front completely ignoring our presence while she obnoxiously cleaned the condiments out and soda machine... annoying but whatever. Then a man walks in and one girl shouts to the girl cleaning the soda machine “is that your brother?” The girl says no and then they completely ignored him as he friendly asked can I still place an order.. they told him no and that he left... come 9:15 PM... were still being ignored still listening to them cuss and gossip about people... till finally the girl cleaning tables around us says “umm yes sir?” To my boyfriend as he explains we’ve been waiting for our food since 8:40...

The girls say “we’ve been cleaning this whole time” somehow they forgot about our order and just said “ohhh we’re gonna have to give you a refund” “sorry sir” and that’s how they handled ignoring us for 35 minutes... then we left... so we waited forever, heard the staff ladies gossiping about people which is so unprofessional and then they forgot about our order and just continued to clean up the restaurant around the table we waited at for our order... I have never been treated that badly from a restaurant in my life. Terrible service! Food is good but after that service I doubt we’ll be going back...

Have used this place many time before, and was very disappointed with this last and final experience. Manager "Pepe" Lopez was extremely rude and unprofessional. Placed a huge order for my son's birthday. My husband went to go pick up order and no one helped him carry it out. He got all the way home and there was no tortillas. Called the store, and the manager never apologized for the mistake, but instead said it was my husbands fault for forgetting them. I then drove all the way back to the store to pick them up, while the party was going on and people were trying to eat. Get back to the store and he tells me the tortillas were tucked behind the wall on the counter, is slamming his hand down on the counter repeatedly. I asked him why he didn't call my number on the order paper and let us know something was forgotten before we got all the way home, or run them out the door to us. He proceeded to say he was too busy ( no one was inside) and that it was my husbands fault for forgetting them, even though he said they were tucked behind wall on counter. Very upset with they way I was treated and spoken too. He claims he's a manager, but knows nothing about customer service or how to speak to someone. Huge language barrier as well. Manager should be fluent in English as well as Spanish. Hope that you can resolve this before another customer is treated...

Ask for well-done fries got rubbery pale white fries with no salt on them in in a styrofoam container ask what meat was the freshest got cold carne asada all while the two punks in the back we're giggling was wondering if they had Verde sauce or warm sauce so when I ask what meets the freshest and for warm sauce the last thing I want is a cold burrito and that's what I got and rubbery fries after I asked them for well done being the only customer in there I figured they understood I wanted hot food... did not get hot food or fresh food.... definitely is not like the second location in anyway. I would have drove clear across town to get fresh food I see where my mistake was made. I highly recommend the Baja Fresh in the Stater Brothers...