These guys are great! They know the difference between "cheap" and "value" and offer the latter. Cheap stuff from big box stores is just that, cheap. It will likely break before you get to enjoy it while value gives you the most bang for your hard-earned dollars for similar prices. I purchased a stereo from them a few years ago and while there is nothing wrong with it, I wanted a newer one with more bells and whistles. The salesman, Kyce didn't try to sell me something. He asked questions about what I was looking for and educated me to help me buy one; not sell me something I didn't need. I didn't know as much as I should before my purchase and instead of talking down to me for not knowing as much, he taught me about the features and let me decide what I needed. To me, this is true customer service!!! I have met the owner and know that he demands superior customer service and that is what you get when you enter Stereo Designs. They are over 100 miles from me and I will gladly pass all of the big box stores on my way back there for future needs. Quality, value, and customer service are what you should expect and that is exactly what I get when I walk in the door there. If they read this, I would like to thank them for the exceptional service! I have even referred my father to them (also over 100 miles away) for a bed-liner for his truck and he was equally impressed. They have customers for life from...
Read moreI sent a message via Facebook and within minutes received a reply to come in that day to take a look at my vehicle, Rob greeted me respectfully and was able to show me every option available for my vehicle. He ordered my kit for next day delivery and set an appointment to install. I called the day before my scheduled appointment to see if they could fit me in and after working a big job, Rob and his team came together to work to get me on the schedule. I even changed my mind when I arrived and wanted to upgrade to a better stereo and add a back up camera. To my surprise, they were not rude or upset, they honestly did not mind doing the upgrade even though it was last minute and extra work. They called in another team member to assist with the installation. They ran into a problem with the installation and upgraded my antenna which cost more but did it for free! These guys are the best with customer service, very kind and hospitable! I waited in the waiting area where they had cable television and Netflix, they offered me water and I felt very welcomed and relaxed. Rob walked me through my settings and made sure I was able to navigate through the system before I left. I could go on and on about how amazing their team is! They go above and beyond, are very professional and I highly recommend...
Read moremay whoever this will help so you dont experience what a experienced!!!! MEANING OF A REVIEW ROB updated review owner called and was very disrespectful over a 1 star review of MY experience and past experience dealing with stereo designs I could understand if I made up a false experience but calling someone and yelling because of 1star is very unprofessional my advice if you do give them a chance don't call so Rob want make racist remarks like what language are you even speaking when speaking clear english go up there so Rob want talk to you like your a child and try to "check you"= put you in your place like your a kid yelling talked to me in a manner I knew he wouldn't in same the room he could of got me to update my review to 3 stars off a clarification/resolution convo but he handled poorly because their a audio shop that doesn't service looking at the power source of a audio system simple connection 2min fix for 30-50$ because they didnt install MORAL OF THE STORY TRY EM OUT IF THEY WORK FOR YOU GREAT BUT ABELS TOUCH GAINESVILLE TX is great INTENSE Audio OKC my favorite tried to get me out for free because they heard about my experience still payed!! Just tried to keep a simple dollar in my community looked what...
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