Let me start off by saying that I’ve been here twice. The first time was okay, but yesterday, I went with family for my grandmothers birthday celebration, my wife and I had accidentally left our phones and wallet at a machine and within 5 minutes realized and went back for them, all for them to be gone. We then went to security and asked if anyone returned our items, they only returned the phones, now I know that us forgetting them is on us. Where the problems lays is when we asked security for their help, surveillance claims they only could see the phones, our wallet was placed on top of the phones so we know whoever turned our items in kept our wallet as well. The security acted as if this was the most inconvenient things we could bring to their attention. They did the absolute minimal and we had to push for more every time. As if us asking for help was the most annoying thing we could have done. I spent money here, and so did my entire family. We needed help from people who had access to cameras and footage we did not, the head of security loved to roll his eyes nonstop and reply to any question we had with the most vague demeanor he could, oh so irritated. The rest listened or acted like they did but nothing got done unless I pushed for it. As if having to replace all my cards and personal cards wasn’t an inconvenience for us. Surveillance refused to follow the steps of the man and lady who turned our items in, and didn’t even help us get a hold of tribal police. We had to do everything ourselves and even the tribal officer was way more caring and professional then any of the security at this casino. The minute we pushed or asked for them to do just a little more they were so irritated and annoyed with us. My wife and I eventually received a message from the thief who was asking for personal information from me, and yes I told security about it and got confirmation that the gentleman I received a message from was the same person who returned my items to a worker. Surveillance still refused to inform me on where this man exited so I can try and see if he threw my wallet outside somewhere. Ive never felt like such an inconvenience and burden to security, then I did yesterday. I will be reporting this whole situation to someone who’s hire up with and for the tribe. I’m from a reservation in California who has a casino as well, and never would have thought that some casinos can get away with treating paying guest so crappy, and treating any situation involving a paying guest like this.