Nautilus Family Fitness Center — Attraction in Asheboro

I was a member at Nautilus for over a year until the pandemic hit, and gyms were forced to shut down. After the initial two months, Scott decided to open his business against state regulations, and attempted to charge my account for four consecutive months during the time he was legally supposed to be closed. Fortunately, I had a fraud alert through my bank account around the same time, so the charges were blocked and I was sent a new debit card. I received two phone calls from staff members about the initial missed payments, and explained both times that I did not plan on coming in until gyms were legally opened, and I would resume my membership after that when I could come in person to handle it. Both times I was told that it was no issue. However, at the beginning of September, I received a letter in the mail reporting that Nautilus had turned my account over to collections. When I talked to Scott in person about the issue, he was incredibly inconsiderate and unapologetic. While he did pull my account out of collections and removed the charges, he was very demeaning in his remarks that he “will get his money one way or another” while referring to the membership contract which requires a 60 day notice for cancellation. I have no problem with the contract or cancellation requirements, as those are typical with most gyms... however the manner in which he handled himself was completely unprofessional. I love supporting local small businesses owners, and would have been happy to continue my membership with Nautilus had I not been treated so poorly. Unfortunately, Scott has lost my business...

I wanted to cancel my membership because I longer live in the area. I was told that I would have to drive over an hour away to cancel in person. That is a long way to drive when I can cancel over the phone or have the proper documents transferred via email. They are letting greed get in the way of delivering good customer service. If I am ever in the area of another Nautilus gym, I am not going to even come close to entertaining the idea of joining their gym. If you do not want to sign a contract with a shady gym, go down the street to Workout Anytime. The facility is a lot nicer and you can cancel anytime. Plus, the scenery is a lot better.

After much deliberation, the owner was willing to let me cancel my membership without having to drive 30 minutes to show up in person, but it should not have had to come down to that. In a digital age, people should not have to jump through those hoops. Hell, I can open a bank account online without having to show up personally. I always say treat people the way you want...

This place has the best customer service! I’m working remotely in the area over the next year and wanted to find a gym that I was comfortable working out in during the pandemic. I called around to a few places in Asheboro, but the customer service was less than stellar (borderline rude and definitely uninterested in securing new members). When I called Nautilus, I was really impressed with Angie; she was very nice and extremely accommodating. I went that day and joined on the spot with my mom. The gym is limited to a maximum of 50 people and 45 min workouts during the pandemic. They’ve also blocked off every other piece of exercise equipment to maintain social distancing. Needless to say, I feel comfortable working out there and also grateful for how nice Angie was. I highly recommend giving...