Labriola's Italian Market — Attraction in Aspinwall

What ever happened to the concept that the customer is always right? I shop at Aspinwall store at least once a month. Sadly, my recent visit will be my last. I bought lunch meat and I felt had a strange smell. I called store to let them know they asked me to bring it in. I did… at least 5 employees all came to smell and all of them said nope, nope, nope… no smell here.. like I was lying. I’m seriously surprised they didn’t give me a lie detector test or something. The looks I was getting especially from the big giraffe lady. Anyway, who cares if they didn’t smell what I did. I’m the customer and if I’m dissatisfied isn’t important to make me satisfied. Apparently not at Labriola’s they will give you the side eye there because everyone and everything is perfect except the customer 😂. They also weighed the lunch meat that I brought back mind you I bought it hours before and had a slice and gave me money back from what a slice or two taken out! Hahaha how petty and hard up are these people!! UPDATE!!! Firstly Your employees were disrespectful to me. You got to give it to get it!!! Even your response is...

Great selection of good Italian meats and groceries BUT they are always running for the door at 6.

There seems to be issues with pastrami being cut before closing. I normally don't write bad reviews but seriously, I KNOW the machines need to be cleaned for messy pastrami, but I just tried to be considerate and call ahead, because my son is sick and requested it. Her response was, there is only two people back there and they can't do it in time to get out the door at 6pm. It was 5:45.

Here is a suggestion... Cut a pound of it prior to closing. It doesn't go bad in the case. I mean really... Would it kill you to stay late?!? The rest of the world does it, hence our challenges of getting there 30 minutes before closing to get some cold cuts.

I'm sure they will bully me as well next time because of this review... "Here comes the pastrami guy." I welcome it, because, as I said... Great selections, hence...

Well I thought I would give this store another try after last time an employee told me “can’t you see I’m stocking shelves ask someone else.” Today I had another poor experience with another sales associate stocking shelves. It was only me in the aisle and I went behind his step ladder and said “excuse me I’m going to sneak right by you to grab an item off the shelf”. The male employee sighed and gave me an annoyed grunt. I asked him if I did something wrong and he ignored me. I am honestly disgusted but the horrible customer service in a small business grocery store. I will never be returning to this location as I feel upset every time I leave. I would suggest getting some customer service training for your very unprofessional employees....