Burgatory — Restaurant in Pittsburgh

Go to Five Guys.

This, our first experience at a Burgatory lacked most everything I'd expect from what is supposed to be a good place.

Our server was friendly enough when we first arrived, took our orders, received the drinks and corn bread (dry, not impressed) in reasonably good time, then... nothing. Our server was missing in action for about 20 minutes. then she told us that she had forgotten to put in part of our order and that the manager was coming to speak to us about it. (A good place admits to you the mistake instead of letting you sit there for 20 minutes first. ) Except the manager never arrived and for our trouble we were credited on the check for our $1 cornbread.

When you're spending up to $10 or so on a burger you expect to arrive on time and also for it not to be dripping everywhere for some unknown reason when you only got it with one sauce. I had the sriracha sauce variation and it was not think enough, nor did it resemble sriracha at all - unless the new color is yellow.

The fries were mediocre, I've had better at Five Guys.

Side note: If you like to relax when you're out, nothing is more relaxing than an unpadded booth back. I know some think this is a good trend, frankly it's cheap nonsense.

The funny thing is, the burger was generally pretty good, but way too many other reasons to never recommend this place.

I know this is mostly a service review, but some of these problems go directly to poor management. A focused manager on a medium sized sunday afternoon should have time to followup as requested by their server. Either a server lied about the manager coming or the manager lied about doing it.... Either way, no one likes being lied to.

Just go to Five Guys... I recommend the...

Have not ever wrote a review of a restaurant prior to this, but felt the need to do so. My wife, son , and myself ate here this past weekend. we ordered a burger each, my wife got a shake with a shot in it, my son had one bottle of pop, and i had two drafts. ordered onion rings for an app. My burger was to be pink, and was as dark on the inside as it was on the outside, and did not taste anything as advertised, my sons burger had things on it he requested to be removed at time of order, and our onion rings did not come out till i said something. they arrived halfway thru eating our burgers, and consisted on 5 total onion rings, 2 of which were burnt to a crisp. the chips that are served with the burgers were the same way. Bill was $95.00 with light tip (which i felt bad for leaving) $110 bucks out the door. Felt taken advantage of. My fault for trying this place, will not make that mistake again!!! My wife enjoyed hers, so 1/3 of us were happy. Just wanted to leave a heads up to others, you can get just as good of a burger at MANY other places, and not get bashed over the head cost wise. This should have been $70-80 tops. Again 3 burgers, 5 onion rings, a hand full of fris, 2 hands full of burnt chips, a milk shake, a pop, and 2 drafts.

BTW, we were certainly not in a hurry, but it took us over a an hour and a half to wait , eat , be disappointed, and have to ask for a check to pay the...

The free chips were made with burnt oil that had been in the friers for a month. There was an Asian restaurant in the same place years ago that's where the fortune cookies must come from because they were so stale. I know you're asking what does fortune cookies have to do with a burger place? Nobody knows yet there they are. I will say the one thing they got right was the burgers. This time I had the impossible burger. Very tasty though it did look like a movie prop, almost like it came from a package. I got the bacon Mary. Yes it was a strong drink and worth the cost, umm at the same time it came with cucumber slices that were straight from the end of the bar where they must have sat all day. Oh and the olives were so dry they fell apart before I could even eat it. The following is my review from 4 years ago. They lost a star IMO. I had the Elk pink. Very nicely done, since I got the build it yourself I can't blame them for it falling apart. I was able to not drop and serious amount of food from it, only left a small bite. Parma fries didn't thrill. Chips were typical, only good for soaking up alcohol. Wife was able to get a vegetarian option and not just a vegan burger. Would recommend to a friend. Plus the warm air from out on the...