Atlanta Cycling - Ansley — Attraction in Atlanta

A small crack formed on the seat stay of my carbon fiber bike. I took it in to Atlanta Cycling and they contracted Trek and began the process of a warranty replacement since it appeared to be a manufacturing defect.

I was given the option of a new bike or a replacement frame. I opted for the replacement frame. Due to the pandemic, the supply of bikes and frames was extremely limited and timelines for delivery were 3-4 months. That was out of anyone’s control, but the constant updates from Atlanta Cycling about the progress of the order and the expected shipping date helped keep me informed.

Around 4 months later the frame arrived at Atlanta Cycling and the guys immediately began dismantling my old bike and moving the parts over to the new frame constantly keeping me up-to-date in any parts that needed to be replaced (which turned out to be very minimal). Within a few days I had my new fully built bike in hand and everything was perfect right out of the gate. John and Ben were my main points of contact and they did a great job. I believe Ben didn’t most of the build, but John helped me figure out all of my options whenever questions arose from me. And to add to that, they built out the bike and didn’t charge me for labor due to the long wait in getting the frame from Trek. That was a nice surprise and definitely made up for the wait, which was completely out of their control. The best part is that I was able to take that money and use it for a few upgrades, which also turned out great.

Thanks to John, Ben and all the people at Atlanta Cycling for all the great work and for getting me back in the saddle as quickly as...

My review has a unique view which many don't always have the luxury of having. I started my relationship with Atlanta Cycling in 2005 when they were still in Ansley Mall. From here I purchased my first real carbon bike a Scott CR1 limited. The year I purchased this bike I promised myself to do 5 Century rides without having any knowledge of what it would take. The shop worked with me not only on getting the correct bike, but one which would let me grow as a rider. As I completed this task and started putting more and more miles on the bike, my relationship grew into being a part-time associate of Atlanta Cycling. I have such a passion for cycling so to talk to people about bikes is like a dream. I would go on group rides and organized events with people asking where did you get that bike.....Atlanta Cycling come see us. It wasn't until I was asked to be on a Race Across AMerica (RAAM) team did I know how much I would rely on this shop. Not only did they get me a complete replace frame for the Scott I cracked, they also guided me through the process of purchasing a new time trial bike I would require for the event. As I was riding up to 450 miles a week, each bike was being punished, and not once did my bike fail due to a mechanical issue. I am back to just being a day to day customer, but I have two of the sexiest bikes (in my opinion) which are on the singing the praises of Atlanta Cycling. ...

My experience was not good here. I had my bike in for a tire change and tuneup in May. They kept my bike for two days and I assume they performed a tuneup. I didn't get a list of explination of everything they were going to do in this probed, but I assume looking over the bike and components was included. I got a flat a week later and changed the back tire. Upon attempting to ride after changing the tire I noticed that my rear derailluer would not change gears. Tires spin freely. I called them and told them about the issue. I brought the bike back in a few weeks later. They looked over it again. I received a call that they would need to order a barrel adjuster. The one I had was stripped. I asked, "why this wasn't discovered during the tuneup process?" The said it could just happen. I elected to pick up my bike and take it to another shop. I just don't trust what was or wasn't done. I feel like they should have covered this repair seeing s how I only managed one ride before having an issue. The staff was nice enough, but they never offered anything to assist. I think at the least they should have offered a discount. I would also encourage them to describe our provide a checklist of what is done during a tuneup and ensure that work for a reasonable...