Truffles Aesthetics — Attraction in Atlanta

We were in the ATL area for a little staycation and I booked an appointment with truffles medispa sometime Jun- August 2020 timeframe. We were greeted and Front staff seemed super friendly at first and facility looked clean. I did have the Hydrafacial. I wasn’t satisfied with my facial experience. In my first review I talked about my facial experience in detail and what I didn’t like about it. ( to make it short My esthetician left the room three times because she had forgotten something such as a headband, or when already putting on the acid for the hydra facial on half of my face she realized there wasn’t enough in the vile so she grabbed another one.. while leaving the acid in the mean time on my face.. a no no). Fact is: The room wasn’t set up and the facial wasn’t worth the price I paid.

Today August 28th 2020, I received a phone call from management (Mexican lady at the front that upon visit was actually friendly but supriiiise .. keep reading) from this location and was asked a few question, for example, I was asked why I didn’t reach out to her, to give her a chance to resolve the issue vs me turning to google and post a review. What seemed like a sour and somewhat tense conversation at first ((from her making remarks such as “I would rather give you the money back, because we don’t need your money” or “your name used for the facial wasn’t the same like your gmail or card”) ...(I know, I know.. let me tell you, plenty of other people would have hung up on her then and there) ) turned into me calmly and actually friendly explaining my side of the story. This wasn’t my fault, it was an unprofessional facial and the reaction and tone from this so called front desk lady/ or management person calling me was just as unprofessional. Maybe that’s why staff is unprofessional. But weeellll, since I stayed calm we came to an agreement. I think its fair to say both sides made mistakes and we spoke of those (such as maybe I should have reached out to management first instead of making a review and her admitting that yes things went wrong during this facial and saying that the girl who gave me my facial was new and certain things could have been done better). Hopefully they will learn from them mistakes, nobody is perfect. The conversation de escalated towards the end. I took out a few details from my previous review and she refunded me the money. But I blocked their number and I would advice anyone else to do the same so you don’t get a rude call from this place only for writing an honest google review in which you explain that you received an unprofessional...

I had the WORST experience at this place!! They put 2500 worth of god knows what in my face because I never saw a branded box of product. She over filled my lips and refused to remove it … I had to have 2 treatments at another place to remove the filler and it still was not dissolving. It took weeks to come out and I am not sure if all of it is out. The only good thing is that they gave me my money back immediately because they knew they are not a good company. Ladies not only this place but MOST places you are not being treated by a doctor or someone specialized in what they are doing. They are nurses and less! All a doctor has to do is use his license and hire nurses and he can do cosmetic treatments under his name! The doctor that uses his license is NOT a cosmetic surgeon or doctor!!!! He works at a hospital! Did you know that even a dentist can take a WEEKEND course and that Monday could do procedure on patients! In some states even surgery!!! To put fillers and Botox in someone’s face you need to be a talented artist with a good understanding of the face and features. I came here because they were featured in the Buckhead magazine as the best in Buckhead only to find out they PAID for that 2 page article to trick people!!! They worst people are in this business…in the last 2 years we have watched millions of people die because our medical industry in America are greedy entitled selfish people who care about nothing but their own profits and will sell us out to the highest bidders for a check because their industry is over saturated with doctors and nurses. They was worst! BE CAREFUL!!! Pay the extra money and get a board certified DOCTOR to do your work… not someone who can’t cut it or at a office of a doctor who is not licensed to do cosmetic surgery and is not even in the...

Truffles Medspa in Buckhead is an outstanding experience from the moment you walk through the door. The location is beautiful, and the service is exceptional. You’re warmly greeted by Tima and Lorraine at the front desk, who immediately make you feel welcomed. They offer you a beverage and handle your check-in with genuine hospitality and charm—their personalities are truly uplifting.

I’ve been seeing Jessica for several treatments, including Hydrafacials and chemical peels, and I couldn’t be happier with the results. She is incredibly knowledgeable about skincare and customizes every treatment to fit your skin’s needs. My before-and-after transformation has been amazing, and Jessica has played a key role in my skincare journey. I highly recommend her for anyone looking to improve their skin with a thoughtful, effective treatment plan.

I’ve also received Botox and PDGF treatments from Maggie, who is just as knowledgeable and professional. The entire team at Truffles is friendly, funny, and genuinely passionate about what they do. You feel truly cared for the moment you arrive and leave feeling refreshed and confident.

Highly recommend Truffles Medspa for anyone serious about skincare...