Laurel Lounge - Diamond and Seven Stars Lounge — Attraction in Atlantic City

This review is based on my final visit here, which was Pre-covid, and we had dined here many times before.

Overall, the food is delicious. The portions are on the smaller side, but they know how to cook what they offer, I will give them that.

The server was friendly, but in an overbearing way, as you could easily tell that the only thing on her mind was raising the bill, for a bigger tip.

There are better ways you can do this without making it seem so obvious, but it seems she was never trained in those subtle ways.

We never came at night before so we had no idea they closed at 8pm, because when it turned 8, all the lights came on. Which caught me off guard, especially having worked in fine dining for so long, you give your guests a heads up, or grace period to enjoy their meals. Especially at a location like this.

What surprised me even more is what occurred 5 minutes later. At 8:05pm, a male employee yell s out, "OK! Time to go home!"

So you close at 8, your turn your lights on at 8, and you yell something unprofessional at 8:05.

Then my question is, "Then why let us enter?"

We received our food at 750pm and quite a lot of it, because of the earnestness of our server.

And 10 to 15 minutes later, all professionalism is out the window.

Then our server brings out plastic cups for our drinks, trying to rush us out.

In 20 years of customer service related businesses, I have never seen such rude and unprofessional behavior.

We always enjoyed dining here, but this was our last trip.

The pictures posted are what was ordered that evening, so as you can see, a lot of food, but all hell broke loose after 10 minutes of receiving it.

Such a shame because we used to love coming here as members.

Still trying to figure out to this day, why I left a...

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