Goldworks Fine Jewelry — Attraction in Auburn

I have gone to Goldworks for the past five years for my anniversary jewelry. I had been very satisfied with them up til now. I had an oval tanzanite that my mom gave me years ago that I wanted to have set for my 15th wedding anniversary. Everything went well with picking out my setting, making sure the stone would fit, etc. I was very happy with the finished product. The source of my dissatisfaction came when I would try to come in to pay/pick up my ring. I live over 20 miles away and I am not in Auburn very often. One Saturday I drove in to pay on my ring and they were shut down for an employee wedding. That is understandable. I don’t fault them for that at all. I do fault them when I came in on another Saturday after checking their hours online. I arrived at 5 minutes past 3 to find one of the girls standing at the door. She informed me that they were closed. When I told her that their hours said that they are open til 5 online, she said that in the summer they close early and that “google always does that to them.” When I reminded her that I lived far away and had already made one wasted trip due to a wedding, she just said “sorry.” When I told her that this would be my last purchase with them as their inconsistent hours are too inconvenient, she didn’t respond. A few days later I got a voice message stating that they could ship my ring to me as a courtesy. I’d rather not risk losing my mother’s stone in the mail. It was not an acceptable offer. I work in dentistry. I have come in on weekends, I have stayed late to help patients, at great inconvenience to myself. Obviously jewelry is not a medical field, but if the girls at Goldworks actually valued their customers they would have been willing to inconvenience themselves for 5 minutes in order to accommodate my 60 minute round-trip inconvenience x’s 2 for their unreliable hours and advertising. This is why jewelry chain stores are beating out the...

I went there today to get an estimate on my moms jewelry. She passed recently. I wanted to be able to put little tags on the jewelry with the prices. The young girl with ponytail was really helpful. However, the owners daughter said,we don't normally do that , we usually weigh it all together and give you a price. She says why do you want it all done separately? Is it an estate? I said yes its my moms jewelry. They then weighed and priced separately, but I could tell the owners daughter didn't like taking the time. So, I took the name of the younger clerk and will only be goingvto her next time. Its sad in this day and age with covid and decreased sales that I would not be helped the way I would like it instead of having to coax some people . She could have thought maybe if I help this lady she might buy something here in the store. But no. I told the nice young lady that its too bad the other one couldn't have thought maybe i had already bought something here which I had 2 weeks before for a price of 200.00$. therefore I'll go the extra mile. I would think a business would go the extra mile in case a future purchase would be given to goldworks. Now I'm second guessing going...

Bought a gold necklace from them a month ago for $800, it didnt fit so i brought it back and they only gave me $300 instead of the original 8 they charged me, i needed money so i said whatever and took the $300, a week later bought what they said was a sterling silver necklace for $216 for my girlfriend, it didnt fit her it was too long so i brought it back and they refused the return and offered me only $5 if i sold it back to them instead of returning and said it was just 220 stainless steel only valued at 100$ shop price , so not only did they sell me a necklace under false pretenses they also upcharged me twice the price in doing so, and wouldnt give me my money back. Do not come here theyl rip you off and take your money like youre just...