Catch Air Austin — Attraction in Austin

I hadn't planned on writing a review. I literally have not stopped thinking about my experience since last Sunday. My daughter wanted to go with friends to Catch Air, I was VERY nervous because I am currently fostering a 3 year old child with extensive trauma. She is incredibly terrified of basically everything. I was not going to take the kids to be honest, but my daughter was so upset and after speaking with the caseworker regarding E it was decided it might be a good thing to experience a "normal" fun kid place. I saw online that they had a separate area for younger children, but was skeptical because these places rarely enforce the policy when older kids get into these spaces that are specifically designed for the littles. I called beforehand and specifically requested to speak with the manager to confirm the space is for younger children.I was assured by Sherry that it is for children 4 and younger and that the policy is enforced. So with trepidation we all loaded up and headed out. I immediately had anxiety because it seemed WAY over crowded when comparing guests to employees. I understand having to wait on such a busy day, but I was concerned and confused that I didn't see more staff. We finally get up to the register and I asked the employee to immediately speak with the manager Sherry that I had the prior conversation with. She came over and it was like she knew me! I simply gave my name and she said "oh yes, I absolutely remember and let me reassure you that safety of these children is my first priority" she told me to let her or any staff member know if we had a problem. The kids were so excited, even little E at this point after seeing how fun it all looked. E and I stayed in tiny town. She got to play blissfully for about MAYBE 15/20 minutes before I started seeing MULTIPLE giant children that were obviously not 4 or younger. this very large boy was swinging from the ball swing thingy and was knocking children over in a VERY intentional way! I was appalled, I tried to ask him to be gentle and he did not stop, I went over to what seemed to be his mother and she told me to "get over it, they're kids" I've worked with children for over a decade, I know kids are kids, but this wasn't safe, he was HURTING others and laughing when they fell! Several parents and I agreed that this was NOT acceptable. So, I grabbed E and I went to find help, it took several tries to find someone. I asked to speak to Sherry. I was angry at this point and I wasn't very kind when she came over, (I'm sorry) I told her exactly what was going on. She was so calm, and empathetic during my rant. She said she would look into the situation. Sherry and another employee were looking for the child I described and even asked other big kids that had wandered in to "please go play in the other areas." Then I hear E cry out, I turn and there's the giant boy back on the swing and E is on the ground crying hysterically while the other child laughed. Sherry asked the boy "hey buddy, how old are you?" He yells immediately "I'm 5!" Then She says "Ok, can you please go play in the big kid area?" And then he took off! I thought it was over at this point. The boy's mom then comes rushing over to the manager and yells at her in front of everyone about how her son is Autistic and FINE to be in this area because he's 5. Sherry remained calm during this women's tantrum and gently states that she understands but this specific area is for younger children 4 and UNDER for safety reasons and that unfortunately, because of that he should play in the exciting areas designated for his age. I felt so bad because even though other adults agreed with me, I was the one that demanded the manager get involved. The way that mom spoke to her was absolutely appalling. Seriously lady, you have some BAD karma coming your way. I genuinely wonder WHO would have been responsible if your child had seriously injured another. I am solely basing my review on the professionalism and kindness of the Manager. thank you so much for going above and...

My kid loves it here. It's clean and has a wide variety of obstacles for kids. I usually go on the weekends and it's pretty busy but not overcrowded. There are always older kids in the baby/toddler area that are way too hectic for the area. I wish they monitored that better and ask them to play gentler. Witnessed a kid spinning upside down in the spinning chair with legs over the rail just kicking anyone who came near him. Idk where the parents were but definitely needs to be addressed if the parents aren't doing anything.

Our party experience - I had my son's birthday party and it was a great experience overall. They don't allow outside food for parties so the only option for parties are pizza, fruit or veggie tray and packaged snacks. Would've liked to bring Mac n cheese and chicken tenders for a more wholesome meal. The other unfortunate thing for parties here is that you only get the reserved party room for 40 minutes. So towing everything from your car, setup, serving and eating pizza, cutting and serving cake and cleanup for all your guests (and plus packing it all up and towing back to your car) is supposed to be done in 40 minutes. That's way too short in my opinion, I was lucky to have my room for an extra 20 minutes because the room wasn't booked for another party. This time limit should be reconsidered and give party hosts an hour at least to setup and decorate for their kids party as it is a major milestone. Aside from this, it was pretty fun, my guests didn't complain and said they had a great time. Glad I was able to have extra time and...

What a fun place to get your kid's energy out and also relax in an indoor, AC bounty place! We are making our way thru this hot house summer and it's only July, enter our visit to Catch Air. We previously only ever went to Indigo Play as our 2 year old enjoyed himself plenty on the playscape and thought to try out this relatively new space.

Entry for 1 child includes 1 adult, so if you bring your spouse, you have to fork over an additional $4-6 for included entry. On the plus, we signed up our 2 year old for a membership which allowed him anytime access (weekdays and weekends) for $38/month, a juice box a visit and socks on sign up! Win!

I typically take my son solo a majority of the week, and struggle with finding fun things to do outside of the house these days so this is a great space to get fun on the speed slides, interactive screens and run to your hearts content. I also enjoy that this place is easy on my back and doesn't make me feel like I am a giant in a doll house!

The space theme decor is so fun, with great music and the staff is friendly, and always cleaning! That is something I have noticed every single visit I've since been to, this is my 6th visit in 6days ;)

Funnest thing for my 2 almost 3 year old, the ball pit and the bazooka guns that are a fun course for littles to get some target practice. The toddler area is also very well cared for and going during the evenings during the weekday has been great for crowd management, expect weekends to be a PACKED crowd! Whew! Other than that, don't forget socks and...