Drop&WeFix Cell Phone Repair Specialists — Attraction in Austin

I had a very disappointing experience with Drop&WeFix Cell Phone Repair Specialists.

I brought in my Galaxy S10 Lite, which only needed a battery replacement but contained irreplaceable memories of my late mother. They rescheduled the repair once, and when I finally picked it up, the phone was returned in less than 10 minutes, held together with rubber bands.

That same night, the screen turned red with ghost images and the phone completely died. The next day they denied responsibility, claimed the motherboard was damaged, and simply removed their battery. They also broke the back cover of my phone during this process. No apology was offered. In the end, they only gave me $130 plus the battery cost — and that was only after I suggested it myself.

Importantly, I recorded a video before handing in my phone, which proves the screen was perfectly fine and had no “pink tint” as they falsely claimed. The only issue was the fast-draining battery.

They also publicly claimed here that they bought me a new phone, which is completely false. If that were true, they should clearly state what phone, when, and how it was given to me — but nothing of that sort ever happened.

Their public response is misleading and untrue. Extremely unprofessional and careless — I would never...

Quick repair at a lower cost than other shops had quoted me. I had dropped my S21 Ultra a few times since buying new. The first were just some dead pixels in an inconspicuous corner, so I learned to live with it. This last time the screen started to flicker and then wouldn't turn on anymore. I knew the phone still worked since the phone would still ring when a call came in, so I called around for a screen replacement. Drop&WeFix quoted me the lowest price and told me they could fix it the same day, so I dropped it off, went to eat lunch, and came back to pick up my working phone again. I haven't had any issues since the repair and have since referred a few friends to get work done there as well. Friendly and knowledgeable staff, will...

I own a heating and air business and rely on my iPhone to basically run my business! I called around and got some different prices but as I said before without this iPhone I am stuck without work to do! I called and a sweet little lady answered and told me to bring it on in! I got there and to my surprise she had my phone up and going with a new screen within about 25 mins! They were very professional and we had some good conversation!!! Hopefully I don't break my phone again but I know as rough on them as I am I will be returning anytime I need a repair! Thanks for the good work I...