Tortilleria Rio Grande — Restaurant in Austin

I've gone to this place ever since it opened, never had much trouble just typical small mistakes but Monday was really a day i was very mad. I ordered trought the phone to pick up 2 Gorditas Carne Guisada with green sauce and beans, and also a bean with rice Gordita, i ordered because i had my DOC App at 10:30 i pick up pay and left, then i get to my app and tried to eat before going in but i got a diffrent order. So i called they said i had credit so i said thank you and understood it happens on times, so i went latter that day 1 hour before closing to get me the 2 Gorditas they messed up (I Am pregnant i was craving them bad!) So the lady in the cashier was diffrent from the morning i explained what happened to her so she called another lady i am guessing the manager and she said it was fine to give me the credit of the food they messed up but the cashier was being rude. I went again yesterday the same cashier was there she recognized me, so i watched as the other cashier took the order she did not move from where she was at once i went to order the lady QUICKLY moved next to the lady to make sure and told her " Repeat her order " she was plain mad, then whenever the cashiers went to pack some tortillas the lady i dealt with monday afternoon went told her something and kept staring at me in a rude way, then the lady who was working kitchen came gave me my stuff and i asked her politely if she could please give me a plastic to grab some limons from the counter, she answered me like if i was stupid " Huh " in a rude manner so i told her once again she did the same thing so the rude cashier comes over aggressively asks " Whats the problem now??? " like if i was complaining about something i told her i simply asked for a container to grab limons & she told the cook " give her some of the ones we have over there " all rudely, then she gave them to me and she kept staring at me, I was treated very rudely by this women, how am i on fault they gave me my order wrong? i understood mistakes happen but all that rudeness she gave me was uncalled for at all! Plus she had hickies on her kneck, i have customer service experience i know whenever i was told i did wrong i tried to do whats best to fix the problem instead of making it worse, definitely horrific customer service by that women and she seemed to be the Manager on duty which is even WORSE. I'd like to be contacted and complain to get this women's attitude changed i love this place food it has been my biggest craving for my pregnacy i do not have to drive all the way to William Cannons location just because this women cant seem to give good...

Pflugerville Location #3

First impression was great. Bright and clean dining area, friendly staff, and a really nice salsa bar. The 2 stars are for the atmosphere and appearance. Note: this is a counter-order restaurant and youre called up to get your food when it's ready.

Where they fell short was the food. Everything we ordered was bland except for the salsas, which were very good. They sell those in larger containers to take home and are worth a try. The best thing there besides the salsas were their house made chips. Unfortunately they charge for those. There was nothing really bad about the food, but there wasn't anything that makes me want to give them a another try. There is potential here but our hopes were higher when...

So disappointing! There's no flavor. I ordered a plate of cheese enchiladas. I got cheese in corn tortillas that were microwaved. Not baked, simmered in sauce, nothing. Cheese in a tortilla. My 5yr old grandson makes this by himself. Same with the beans and rice - no flavor. Not even salty! Nothing. It's seems like they opened a can of beans and put some cheese in it. That's it. I got some red sauce on the side and found a little flavor there, but not much. The most flavorless Mexican restaurant I've ever been to in my 60 years. Taco...