FastFrame South Austin - Custom Frame Shop — Attraction in Austin

I went to this FAST FRAME. I spent a lot of time picking frames and mats for my stuff. I mean, I was decided to drop my things to be framed immediately. For my 4 frames I got a quote of approximately 750 dollars, which is expensive, but that’s the price that we pay when we want something faster than normal. For me, ordering something from FAST FRAME was already expected to be pricier than any regular framing service. I accepted the quote and asked to initiate the procedure to checkin my stuff for framing. We registered all my items in their system, and then the employee tells me they could deliver the service in more than a month later. I dropped the order, of course. The name of the franchise doesn’t serve to the business purpose anymore, it’s not a fast framing service. So, I wouldn’t pay that price for a slow service. But the fact that made me really frustrated was not the price or when the frames would be delivered. It was the fact that the employees already knew that it wouldn’t be delivered as fast it would be required by the client, and they still made me waste all my time until they finally told me when they would deliver (it was 6/17, and the service would be finished by 7/18). Showing respect for the we the clients’ time, the clients that come through your door expecting a fast service, prior to any evaluation you should inform you’re facing problems with the portion “fast” of your name “fast frame”. The way you did to me, it shows that you wanted to convince me (pressure me, actually) to hire your service just because I already had spent so much time in your store taking all measurements, picking frame styles, registering the items In your system, that I wouldn’t feel comfortable to refuse to do it with you. It was almost a psychological game in which I would have to feel guilty for being bothering there for so long and I wouldn’t be benevolent enough to understand that my things were going to be given me back in “just a month”. I would have just to accept it to get rid of passing through that process again in some competitor or yours. It would work with a regular person, but im not a regular person. Honesty is fundamental for attracting and retaining clients. Despite the attention was given to me, I felt disrespected because if I had known that you wouldn’t deliver that fast as you were supposed to (I’m not very picky, but more than a month sounds pretty ridiculous), in the moment I started talking with the attendant, I wouldn’t have wasted my time with all that in vain. If you don’t value the time of your employees and don’t know the costs of it to your business, my time has a value. And I couldn’t afford to waste that time for nothing in your store that day. I don’t recommend this...

Wrinkled my license in three places and my Doctorate diploma in one place!!! Fastframe took nearly two months to complete but it looks like a cheap 10 minute job!! I was promised 30 years of experience, but it looks like they gave my frame to a novice. I would expect more perfection for a nearly $400 job. Extremely disappointed in fastrame’s quality and honesty.

UPDATE I returned to fast frame where they agreed to fix the frame with in one week. They ironed out all the wrinkles, re- cut and centered both mats and changed out the frame which was given to me with chipped paint. There were still imperfections in the cut of one of the frames in the corner, which they said was from the machine used to cut the mats. I was refunded the cost of the matting material. Overall I am happy with the general design and appearance of both frames. I wish they would pay more attention to detail before returning my frames. Also it seemed there was no one person who worked on my frame exclusively so there is no...

I can't tell you how wonderful these folks are! I took a very inexpensive print in to them that was purchased online. The cost of framing it with the materials I chose was more than I was prepared to spend. Holly explained to me that it was a standard size and that if I wanted to buy a frame elsewhere and have them mat and frame it, they offered that service. She was very understanding and spent as much time with me as I needed. I purchased a frame online from another company and gaaak!...I hated it! It was not what I expected and was very heavy. I took it to Fast Frame and she held my hand through the process of explaining that they could take off the backing and lighten it up. The cost of their service with matting was very reasonable. Took about 3 weeks to receive it, but it was worth the wait. My 'online purchased print and frame' looks GREAT! They included the wiring and the hook as well. They are real pros and very nice people....