H-E-B Pharmacy — Attraction in Austin

I would really appreciate simple things like "letting me give them my new insurance over the phone in case they need a prior authorization for this medication, instead of making me drive all the way over there to give my insurance in person just to be told sorry we need a prior authorization". Just really feels like they dont care half the time and just barrel over me when I try and explain stuff.

Like yeah, i assumed yall would need prior auth, thats why i tried to call and give yall my new info over the phone! might as well just waste some gas making me drive, though. I've already been so massively stressed out just trying to get this insurance to go through, would have been really nice to not have the pharmacy wasting...

Over the years, the associates at the HEB pharmacy on Brodie Lane have taken excellent care of me and my elderly mother in too many ways to count. During the pandemic lockdown they made sure we received our medications. My mother has had several health crises, and occasional medication crises when with her shaking hands she drops pills down the drain, or forgets to tell me to order refills. In so many different ways the pharmacy staff has helped us negotiate complicated situations and care for my mom and me. Although I have much closer HEB stores, I keep going back to Brodie Lane because these guys at the pharmacy are simply awesome. Thank...

After grocery shopping and paying for my items, I went to leave. And the cartwheels locked up. Not knowing that they installed wheel locks on the new carts. I try to Roll the shopping cart to my car, But the second I get out of the building the wheel locks up. I get 10 feet from the building and then I get approached from an employee. Cussing at me because they installed a new system today and didn't bother to say anything or post pictures or signs or anything. it's sad this used to be the nice HEB but I see it's becoming just as ghetto...