LA Fitness — Attraction in Baldwin Park

The gym was nice and clean during my tour today however the Fitness Sales guy MARCELO G. treated me like trash. Probably one of the most unprofessional, disrespectful, and ill-mannered individuals I encountered in the fitness industry. I travel for work as a Nurse and I would usually enroll in La fitness for 3 – 6 months depending on the hospitals proximity. This time its baldwin park so I printed a guest pass for the day to try it out. I came today and the young African male trainer was very nice (forgot his name) and tour me at the gym. After the tour he called MARCELO G. – he is in charge in sales and let me tell you this guys is super aggressive and have no manners at all. I was telling him that I wanted to try out today before I signed up because although the gym was nice it doesn’t have a Sauna compared to other locations and I also have planet fitness black membership and wanted to see if La fitness isworth it. This is how the following conversation ensued.

Me: Hi, my name is Marc and I wanted to try this location for today I have a Guest pass. Marcelo G: What is there to try ? You’ve been to La fitness before. Plus if you sign up today youre already getting the best deal youll ever get.

Me: Oh I’m new to the area and I wanted to get the feel of working out here that’s why I got a guest pass for the day and enroll if I like it.

Marcelo G: Oh you cant use that guest pass because you’ve already been a member to other la fitness last year in a different location.

Me: So I cant try it for today and this guest pass is invalid ?

Marcelo G: What is there to try ? You’ve been to other La fitness before its all the same. You want to try the Sauna ? You want to try the Pool ? Its all the same. Its wet. It’s the same feeling.

Me: Yes I still want to try it to get the feeling if its right for me you know since I have other gym membership too because I have Planet Fitness black card.

Marcelo G: Then Go work out at Planet Fitness then !!. All promotions ends today. I was in a meeting today. (Basically just wanted me to sign up immediately )

I was so shocked and dumbfounded how this guy behaved and use aggression for sales its unbelievable. I then asked his name so I can get a reference and then he said “ OH I don’t give up my name “ Even the other trainer that toured me was probably shocked how Marcelo was behaving. I just walked away and probably would never set foot in La fitness but I told him in a direct way. “Why can’t you be nice to people? The other trainer that toured me treated me as human and was respectful and he then proceeded to tell me “Yeah he is nice because he is new “ – Wow, just wow” I’m telling you that the words and attitude this guy was spewing was out of control. I called the operations manager his name is Carlos S to tell him what happened. I’m hoping that corporate will be able to read this.

I take care of people for a living. I am present at bedside during a patient’s darkest hours when life is uncertain and when they are scared and Angry. I have at least good insight now into how people are, and Marcelo G have absolutely no excuse to treat people like that. I wonder how many people he disrespected to get the sales that he needs. I’m hoping for swift action from managers at this location to prevent this from happening to...

I just read cherrys review and I had a similar horrible experience!!! My fiancé and I went in because we are planning to join a gym since we don’t have a gym membership. My fiance has issues with his feet, so when we saw that they had a pool, we were already interested in joining. I have never walked inside, searched, or known anything about LA FITNESS. It was our first ever time going in one. When we walked in we simply asked for their membership pricing, but instead they gave us a clipboard and immediately had us inside their office area. We told Alba, lady who helped us AND was the NICEST, that we were interested in joining and may consider the gym. SHE offered us a 3 day free pass to check out the gym if we liked it. Obviously, we took it and came back the next day after her approval to try it. We came in excited, but I think the employees were having the worst day ever. First, the girl in the lobby didn’t bother acknowledging us and rudely told us to move over for their members. We explained to her the situation and she acted confused. While we were explaining to the other girl about the situation, the guy who greeted us the first day which I am assuming is the manager was yelling at one of his gym members aggressively. I recall him saying “give me your information so I can get you off our system then!” That already gave us bad vibes because clearly they don’t care about their members. After waiting in the lobby for 15 min items and exposing the situation 3-4 times, the girl took us to the desk area and LITERALLY SAID… “yeah some people if they don’t get something free they won’t join.” And “are these prices something you’re comfortable with?” I was embarrassed and shocked on how she assumed I just wanted to freeload. Who do these people think they are!?! Horrible horrible staff!!!!! Of course we were interested!?? Why else would we come back??? Their personalities and behavior are the reason I would never...

I visited a few gyms before joining here to see the cleanliness of the equipment, restroom, and lockers rooms. Yes, the classes are important and the right equipment is important but more important is cleanliness. If you work out in a dirty place, you'll get sick, and then you can't work out. I noticed the cleaning crew constantly wiping the equipment, moping the floors, and cleaning the restrooms. I LOVE IT! The place just looks clean it's a nice feel to walk in and just see clean floors, no nasty smells, and clean equipment. The lady that cleans there is serious about cleaning. She takes it very seriously. I think OSHA would love her! Lol. She keeps that place shiny ✨️ The equipment is good, and once in a while, there's a broken machine, but they get fixed fast! The staff is friendly, although the GM is a little pushy when it comes to selling, but that's his job! The class instructors are good. My favorite is the Friday 830am Zumba. This instructor makes you sweat ALOT! You feel like you did something. I've never used the pool, so I can't comment on that. My only small issue w this gym is the water refill stations. The filter status light is red at some statios and orange at others, meaning the filter needs to be changed, so you're drinking polluted unsafe water. I just dont use it bc I dont want to get sick. It would be nice to be able to refill my bottle instead of carrying a huge water bottle for my workouts, then having to go home to refill or just end my workout bc I ran out of water. Ugh! Especially this summer when it's so hot it's important to stay hydrated. My biggest reason for selecting this gym is the cleanliness of the place and...