Sky Zone Trampoline Park — Attraction in Ballwin

This experience was one of the worst experiences that I've ever had in customer service or parties. Our son had been cooped up in the house the entire pandemic and we wanted to make his birthday special for he and his friends. We reserved a birthday package with a birthday host a week ahead of time. The big day finally comes. We arrived 15 minutes early to ensure that all waivers were signed ahead of the time of our party. Our hostess pointed us in the direction of our party room and she didn't direct us any further. Our hostess never walked us back to the room, she said that she would be late (because she was hosting another party), and did not give us any other instructions. The party was supposed to start at 3:30 pm and she said that was unavailable until 4:00 pm. At 4:10 pm, we still did not have a hostess so I went to customer service to ask for assistance. I explained the entire situation, I even told the manager that I didn't know when everything was going to begin, when we would receive assistance, or when we would receive our food. The manager took our food order, again, (even though we already reserved our food order prior to the event) and he stated that the food would come at 4:30 pm, and we would be called over the intercom. That never happened. The hostess came back at 4:30 pm to ask me if we knew that we should be seated, I told her no, so I went to gather everyone, we never received an intercom announcement. The hostess was non engaging, not friendly, didn't wish my son a happy birthday. She only passed out the pizza and poured drinks. She left the room and never came back until 5:15 pm. to tell us that the room closed at 5:30 pm and to ask us if we paid our bill in full. Our party didn't begin on time. The hostess wasn’t warm or helpful. The hostess only joined us when it was time to serve and never came back but to tell us when we had to leave. The manager wasn't helpful and didn't help to improve the situation. I encourage you to save your money. The are so many businesses going out of business during the pandemic. Save your money to support a business that is grateful, helpful, friendly, and happy for your patronage during these tough...

The experience there was fine. I mean it’s concerning that all the employees seemed like they were just there for a paycheck which I mean that’s why people have jobs but are they equipped to handle crisis situations? Oh yeah and I witnessed racism from a grandparent towards 2 black siblings playing and also the guy employee working was definitely showing their uncomfortable feelings about interacting with the little kids. It almost escalated (I won’t go into details of the situation it was minor). However things could have escalated the way grown adults were circling around the sibling pair and yelling at them asking them where their parents were. There was some kind of disagreement on turns among the CHILDREN. And I believe parents must watch their own kids however god forbid their mother who was caring for their totally immobile sister who had cerebral palsy who had to sit back bc she can’t play.

Long read but what I’m really upset about is the fact that apparently I signed up for a membership and was not made aware. I’m sure I signed all the documents saying I agreed but come on it just really puts a bad taste in my mouth that this company leaves that huge detail out. Especially since I’m an empty nester I was there with my grade school aged niece and nephew so it’s not like when the money was taken out that I could just go use it whenever I wanted. I am so poor that when that money was taken it took a meal away from my stomach. And really most of these parents who have much spendable income probably don’t even realize the membership money is being taken out and well after a year that’s hundreds of dollars. I think I enjoy go carts and mini golf a lot more.

Oh yeah and it could have been so easy for a creep to just take a kid and walk right out.

Rant over...

I would never recommend this place to anybody service here due to bad management, poor management, no management. (information that was given by the staff and corporate)

The establishment was extremely disgusting with insects flying around there was trash all over the floor. There was no sanitation or disinfecting going on they barely had a clean towel to wipe down the tables I had to use paper towels and hand sanitizer to clean our tables.

Sky Zone is a very popular establishment disinfecting those pits should be done regularly I was told twice a year the safety of customers should come first days later after I made them aware of the pictures and videos. They tried to add some extra things around the pits as if that was going to change anything it doesn’t matter if you add more attractions to the location, you still have to clean.

Disinfecting those little styrofoam blocks needs to be done regularly we discovered bloody Band-Aids,maxipads a pocket knife and much more there was so many used facemask on the inside of the pits which is the reason why I was concerned even the more The mandation for masks usage due to Covid has been lifted for a while now there’s no way there should have been countless of mask on the inside of that pits.

The smell from the inside and underneath was so disgusting 🤢 My daughter and one of her friends broke out extremely bad I asked to speak with the store owner after I spoke with corporate, no one responded back I’m sharing some photos but I also have videos.

They played the race card here as well which made me very uncomfortable and concern for my and my family safety I would never patronize or return....