First of all my husband booked us an overnight for our 3rd wedding anniversary as a surprise for me. He went online then ended up calling and explained he wanted the best room with admission to the inflatable water park in Yarmouth . He spoke with someone named Fran. She did not tell him he had the wrong cape codder park and that all they had was the indoor water park with 2 slides and a lazy river and that it was the one in Hyannis . He (along with his mom) also got me a gift card for a massage. When we went to check in that’s when we figured out he had booked it at the other cape codder in Hyannis with just the indoor waterpark and the outdoor pool which was closed due to drizzling outside on and off. So we checked in at 4 (check in doesn’t start til 3pm), we got ready and went to dinner. Came back and put our dessert we brought back into the fridge in the loft suite that costed my husband almost $400 for the one night. We were going to go to the water park, it closed already, pool was never open during our stay but closes at 8 anyways we found out so that wouldn’t have been an option either. So we went to the arcade where a few of the machines took our money from our card but didn’t give us the tokens for the game. For $2.50 you’re supposed to get 10 tokens, SEVERAL times we only got 3-4. We got taken for like $10 at the arcade, asked a few employees but they all said there’s no one at the arcade desk. The arcade desk was closed the entire time of our stay by the way. We got all set there and annoyed and went back to our loft suite around 8:38pm to enjoy our dessert we had brought back only to discover that the fridge wasn’t working so our desserts were ruined. This was at 8:50 pm Tuesday night. Room service stops @ 9. I called down to the front desk and was told the fridge should work then I was placed on hold and a manager came on the phone, a woman, who told me the same it should be working and that she might be able to get us an ice cream from the kitchen. I asked about how we weren’t able to use almost any of the amenities that came with the suite and now our desserts were ruined and she again stated she could try to get us an ice cream from the kitchen if we wanted. As far as the amenities, she asked how long did I think the guests should have access to the water park?! I was offended and appalled that she knowing the reason as I stated it to her still gave me a bs response like that and did zero to try to make it good for us. I hung up the phone. I thought yes, we went to an actual restaurant and brought back our favorite desserts and wanted to have a little fun before having our desserts and enjoying our anniversary night, but yea a couple of ice creams would make that all better. Oh and they gave us cards, 1 for $10 off dinner /lunch at the hearth and kettle and 1 for $10 off anything at the spa for me the lady said——only thing with those were they had to be used that day so they were absolutely useless. Now I have a gift card for a massage that was a very thoughtful gift from my husband and my mother in law and I don’t even want to go back there to use it! Ain’t that some sh*t?! And it says on there how I’m expected to give a gratuity of 18-20% when I go for my massage that was given to me as a gift. Anyways I advise anyone planning anything beyond just going there to go to that little lazy river with 2 water slides, to just don’t. The overall experience was not good. We are good at making the best of bad situations, and I was determined to have a good time cuz my husband had planned this while experience for me. The Cape Codder made this very hard. Oh AND there’s an additional $50 you must put onto a credit card, even tho my husband went there and paid for it all in full the week before, that no one told him about. Not Fran on the phone or whoever was there when it was paid for. Not til we went to check in did we get that surprise. Overall, not a good experience except for the experience we made it be for us with no help from the Cape Codder. I would have given zero stars but that’s not an option 😥☹️🤬