Savant — Attraction in Barnstable

This review is about Savant Power (home energy solution). The solution is a completely integrated solution with both inverter and batteries included. I also had installed the Savant smart panel modules which enable you to track and manage power usage per appliance.

Why Savant? Vertically Stacked Battery at 20kwh took up the least space at the most capacity. Tesla was at 13kwh and would require two batteries; Enphase was at 5kwh which was not an option. Inverter enabled multiple power sources including EV charger, Solar Panels and Generator (yes gas powered) and was integrated for whole home power management. Smart Panel Modules enabled me to see which appliances were using the most power (HVAC, Dryer)

Nice Surprises Rich application interface and controls for managing home power profiles for energy efficiency and preparing for storms or other potential outages, seeing usage and overall system behavior (where is the power coming from and where is it going).

Room for Improvement Dealer application controls all of the critical configuration settings including reserve battery capacity (default 35%, same with Tesla and Enphase) and TOU model (manages when and how the system pulls from the grid vs solar/battery). More of these configurations need to be placed in the hands for the consumer. Support. No direct to consumer support which means that the installer is on the hook for support for systems they dont manage or maintain (for example software upgrades). To really grow market share, Savant needs to move to a mixed support model.

Overall, I like the design, reliability and flexibility of the system, but better direct support and access to key features in the consumer application need to...

This was once a great company that now has lost its way. Redirecting dealers to purchase through distribution is not a problem- but purging all records of my purchases and warranty history was the final straw. The distributor Savant forwards dealers to is helpful, but the distributor does not have the purchase history or warranty records for anything purchased through Savant directly. Savant looks down on any dealer that doesn't sell a certain threshold of their brand, and now apparently doesn't want to provide purchase history or warranty support...

Absolute rubbish. Do not buy this system, I have it currently installed in new house 2023 and will be replacing it. What a complete waste of money. Cannot find another savant installer/support as the companies that used to handle Savant have dropped them for other better software. Local installer was no help,...