Palisades Apartments — Attraction in Bellevue

I wish google gives an option to give negative rating on a review and I would have given it to Palisades leasing office management.....I suggest Dont ever take an apartment in this community, while signing up the lease they entice you with nice words but when you actually move in the apartment will be not a cleaned one, so many repairs and fixes will be just left like they are and you will have to keep creating maintenance requests to get them fixed as and when you get into problem.... when I moved in the apartment was not cleaned there was just basic vacuuming done but the windows, balcony, entrance door were having spider webs spread across, the commode, bath tub was not draining well and Kitchen stove was not cleaned at all and one of the burner was not in working condition plus kitchen sink motor was not working. now that I have moved out they are over charging me for the things that they replaced although they were working fine and just had normal wear and tear, also I left the apartment more cleaner than what they had given me and more functional. the only mistake I did was that I didnt capture photos of all the defects and broken things. Although I had raised these things in their survey but God knows who looks into the survey feedback and tries to improvise to provide better customer service.....but you be careful if at all you have to sign up a lease here based on various reasons. I hope this review helps all those who are considering taking a lease in this community. Hi Debbie I knew you would respond, thanks for that. apparently google does not allow to reply on a response or add another review so I had to edit my review, so Debbie can you share the list of work orders I had submitted during my stay so I can post them here and add clarity to what you said about giving the apartment to new tenants in good condition and expect the same from them? also I had requested Invoice receipts of all the charges you guys have posted on my final bill from Leslie Pollack but she is not responding on that. I want to ensure that the charges appearing on my bill were really addressed and they are not phony or just getting charged to me but also that the new tenants at the apartment I used to live are not going through what I went through during my...

No option for '0' star, so selecting 1 Worst Service. Won't recommend this Apartment. They smile and say something when you move in and say different things when move out. Constantly increases rent every year by 15%. In my 2 years experience in this apartment, once my apartment storage was broken and some bags were stolen, when asked the management, they simply said winter season, so homeless might have done it and just changed the locks. Another instance, some homeless broke the laundry room and stayed there, when raised a complaint, management again said "It is winter season, so we can't help, this is everywhere across Bellevue". Once my neighbor told me some stranger is roaming around your apartment and when complaint was raised to the management they simply said you should have called 911 instead of telling us.

For an 8 years (myself 2 years and previous tenent 6 years)old leased apartment, they expect everything(carpet, blinds, paints) to be new when we moving out. Which means they never want to do anything on their own and get everything from tenants even though the apartment is old. When we move in, they said this apartment has 5 years old carpet, so no need to worry while move out. But still we maintained it well and gave them clean. Now instead of replacing the 8 years old carpet , they just charged cleaning charge from us for an well maintained carpet and renting the apartment to the new tenant with the same old carpet. They said during move out that 8 years old glass stove top should be like new and they charged full amount for the glass stove top replacement. If they charged us 50% means fine, but they charged full amount for the old stove top. If someone is planning to vacate this apartment, please don't clean and give, which is of no use, at least we can save our cleaning time. They will anyway charge the default amount(full security deposit + 400 plus), even though if we give it very clean. During inspection they will say everything looks good, but they will send you an huge amount over mail as a...

We stayed here for 22 months and stay was good until we realize while move out. Certain things that should be brought in light. Car parking is not safe, My car has been tampered many times and kept warning me sometime during night. I ignored thinking may be because of wind. One day my car trunk was opened. We got new carpets while move in and carpet was not fitted well so it started popping up after an year. They do not say that for normal wear and tear of carpet they will charge but while move out you have to pay huge amount on the carpet. Its not just cleaning, you will have to pay them almost the new carpet amount. Again stove top has been used for 2 year so we have to pay for it which is no where mentioned in the agreement. Apartment cleaning charge which was not mentioned in the agreement.

Just note that for any extra charge they will mention one clause "Apartment should be returned the way it was while move in". I was expecting that they may keep my deposit of 250 bucks. Forget about deposit they charged me extra 800 bucks.

Be careful and decide if you want to move in. I will never ever again move into this apartment nor refer any of my friends.

Re: We did contact Manager ( Debbie ) and posted this after extreme disappointment.

Re: @Jagannath Narasimhan, I am glad you took the right decision. I had moved to another apartment in factoria from Palisades which I paid $500 as deposit and moved out of this apartment recently, I got every penny back ($500). So I bet no one would be happy paying what I paid. We did not get any satisfactory response for our...