Xfinity Store by Comcast — Attraction in Bellevue

This company is hands down the most incompetent company in existence. They might even be worse than the infamous East India Trading Company, the Cali Cartel, and Emperor Palpatine, combined.

I will recount my recent experience with this organization WITHOUT any embellishments and let you, the reader decide if you want to deal with this.

After months of dealing with overpriced satellite television I decided to buy out my contract and try streaming options. I tried Sling TV, Playstation Vue, Hulu TV Beta and combinations of those three to try and watch a few shows and sports. If you like sports, particularly football and soccer, then streaming is just an abysmal failure. So after giving it a try for 3 months I decided to contact Xfinity after receiving a letter about one of their bundle offers. At that point, I had had Xfinity internet for about a year and to their credit it was pretty solid. In fact, I would rate their internet service (assuming you have your OWN modem, NOT theirs) around 9/10.

This is where the fun begins. Around August 27th I contact them asking to signup for Tv. We go through the process of getting me setup for 2 boxes (a DVR and additional box) for 2 televisions. This is planned to be a self install. On the 29th I get the boxes in the mail but because I have to go to a wedding that weekend I don't install them right away. Instead, I wait till I get back on the 3rd.

I get home from the wedding to see that my bill is about $60 higher than it should have been and that I have a SECOND shipment of equipment on my doorstep. Apparently they double shipped AND double charged me for the equipment. I stuff the box in my car and head directly to the Xfinity store where it is unpacked (because I hadn't opened it) and inventoried.

I get home, and because I'm a quick learner, I check my bill. They only took ONE of the DVR boxes off that I returned, but not the other and I'm about to get charged for it, even though A) I didn't ask for it in the first place, and B) I GAVE IT BACK TO YOU GUYS.

Meanwhile, I attempt the self install which fails because the apartment was wired in 1423. To Xfinity's credit they promise to have a tech out the next day (September 4th).

The tech arrives and spends 4 hours checking wires and plugging stuff in only to say that the install won't work unless I go with their new tech which requires turning off my super awesome modem and using their garbage modem (which you also have to PAY TO RENT). I decline but before leaving, the tech admits he didn't actually check ALL the wires because it was a big mess. Ok fine, it wasn't as easy as you wanted it to be but to me this says you basically didn't actually determine that I can't get TV, you just didn't want to go through the work to find out.

So, against my better judgement I call back. I ask have a tech come out to ACTUALLY FIX THIS PROBLEM and if they fix it, I will signup for TV (how hard can this really be, seriously). They agree to send a tech out but ONLY if I pay 39.99 to which I say not no, but hell no. Why am I going to pay them to come fix THEIR wiring just to CHECK if I can get TV? Ok the agent says, we will waive the fee...... Come on, does anyone SERIOUSLY think the fee got waived if you're still reading this? OF COURSE NOT.

But naturally they can't fix it on THIS bill, it has to be credited on the NEXT bill (because they want to screw you harder by taking a dollar from you today to MAYBE give you a dollar tomorrow). Meanwhile, I decided to double check the package I'm signed up for only to see that it is ALSO wrong and not what I asked for.

This has all occurred in the space of a week. I'm about to just cancel everything I have with this company and take it to arbitration. I am a prior DirecTV customer and I never thought anyone could top them for being both incompetent and genuinely evil but Xfinity has taken it to a new level.

Use their services at your own risk, to both your wallet and your...

Edit # I foolishly gave this review when the commission sales person talked with a silver tongue to get the sale:

“The service person: Carl was a big help transferring our account and understanding what was best for our family plan. He too, explained how we could get a home security system for $5 more a month.”

NOW UPDATE: Once we left the store and a few days passed we wanted to make a simple change in our plan. Hold one number, put the other on the new X-phone. This seemed simple. Well Carl was no help and didn’t make any effort after the *Sale. Our account was screwed up for 9 days and over 30 hours on the phone (29 of them being on hold) trying to get any phone service. After 9 days (they were still charging the account) without service and the phone number I had for 10 years that we explained in no way we can do business and lose this business/personal number. Of course they struggled to retrieve the number they put out in the air. *Craig and every sales person in the Factoria store only know how to sell—even mud probably—but give no customer service, they have *Zero, tech knowledge, or they just don’t give a damn to help the customer after the *Sale.

Comcast is the worse player in the in the mobile phone carrier business. Stay away they don’t care about your time, it’s meaningless to them! The support staff is nowhere to be found in the Factoria store.

We’ve now recently started doing business near my apartment with the Xfinity store in Seattle—Westlake. They give service, after they make their commission. WARNING ⚠️ stay away from Xfinity, and if you feel the need to go there, don’t go to the SALES people in the Factoria store. The worse experience in my life, and I’ve had many experiences good and bad. The Factoria store just happens to win: the worse customer service in...

I purchased a new phone on July 3. Didn't have the model in stock, bit I had to make an immediate payment. Was told I'd receive my phone via FedEx within 2 days. Just received my new phone today. In the meantime, I'm paying for a data plan I'm not using & Xfinity deleted all my voice mails--phone in use (old phone) now requests that I set up my voice-mail. I can't set up my new phone until xfinity restores my voice-mail, otherwise all my messages will be deleted. Messages are stored on Xfinity's servers. (Multiple teck support personnel insisted I should just re-set up voice-mail on my old phone.) No instructions on how to set up my new phone & transfer the data from my old phone! The only instructions take me to the app, which flashes pay your bill (note: I have automated payment already set up). In addition, the deadline to return my old phone is fast approaching. If I miss that deadline because of Xfinity's screw-ups, I loose out on being paid for the trade in. Maybe that's Xfinity's plan. After all, they've got me paying for a phone I can't activate & a data plan that's useless without a new phone. And no way to transfer data. With other service providers you leave the store with a phone that's already set up & data that's been transfered. In addition, struggling with their automated idiot is like trying to survive a multiple serial killers. The machine doesn't listen & rarely connects you to the correct department. Xfinity could have easily avoided all of these issues. They could have been honest about when my phone would arrive, started charging for the data plan when I activate my new phone, and not automatically deleted my voice mail because I purchased a new phone. Also, including the correct link with directions on activating my phone & transferring my data is simply...