Celebrations Wedding Venue — Attraction in Bensalem Township

Don't fall in love with the initial look. I feel like I was sold a dream Nd did not fully receive that. At first yes it was like a fairy tail its in the end when everything hits the fan when you see this places faults. I will tell every bride here since I was not told this until 2 weeks before the wedding. In their book you see a lot. Beautiful pictures. Those seat covers are not included in your price. I went on to believe up until two weeks before my wedding that I was getting seat covers but nope. So when I found out they were not I began to panic of course I've had a vision if how everything would look they tell you to get then from next door and of course I felt like they were my only option I had to pull an additional $450 out my ass. For those seat covers that I could have put together myself. I don't recommend getting the overs from next door although the lady was sweet it was not worth it. Oh something else they do not tell you until 2 weeks before the wedding, they have. Beautiful bridal room and in your head you will begin to think about how much fun it will be to be up there with your girls drinking champagne getting dolled up... nope... you can't get dressed there matter fact my wedding started at 5:30 Nd the earliest I was able to be there was 3:30. Which they know you won't be there at that time because every second counts when your getting dressed and dolled up at the hotel to come there. Then I'm in my last two weeks and I realize they did not mention. A reversal. So when my wife called to ask they said one was not needed and if we wanted one it would be a extra fee of I believe it was 250 or 300 bucks. I couldn't do it because I was tryin g to find the money for the stupid seat covers. Why was that not mentioned. And why are you asking me for 300 dollars for 15 min after I've already giving you over 10,000 dollars. Oh and we never picked out cake until we noticed ummm we never picked a cake. So a week before the wedding my wife drives out there to see what's up with that. The venue is sayin g we picked a cake which we never did, they sent her to the bakery just in case and what did we have there. They had no record of a cake. Of course because we did not pick it. So let's fast forward to the drop off day. And for the life of me I act remember her name. Pretty Spanish girl with ling dark hair. So we are there she is seeing everything we have and she tells us. I know your venue is inside (its cheaper to have it inside than out) but the owner is willing to let you have it outside free of charge. At first I'm like hmm. What. So she shows it to us and yes it is very nice out there. The fans do keep you cool. But it was about every 5 min she would bring up outside and how it was an offer we shouldn't pass up. And how the owner never does this blah blah blah. I felt pushed to go with the outside venue. The next day we chose to do it outside. But it was still weird to me why keeps offering it ... now it's the day. And what happened when my wife got to the venue (this is a sane sex marriage) she told me that her and her groom's men where just there. They were confused and that it was hot and humid and they only offered her water. She also stated that another wedding was going on. Is that why we were pushed to have this outside ? And we found out the other bride that was there.Well the Spanish girl I was speaking about that was her friend. AND SHE received nothing but love.what else could go wrong other that it rains. But not just a drizzle it rains and pours all of the wedding. How dare you not check a weather forecast before offering an outside venue. I am a bride you are suppose to take the stress away. So now I Had to have checked the weather everyday too. Sooo brides follow your gut. So now we finally get there and I. Not gonna like I was 10 min late. Which is why I wanted to get dressed there. But hey. We get there rush me upstairs and the Spanish girl begins to argue with my pregant made if honor. Screaming at here. So my cousin argued back. I had a break down. Upstairs before I was...

This place is so not worth the price. You can pay less elsewhere and get better service. I just had my Pastor & his wife surprise vow renewal wedding here at Celebrations.

The never had a wedding before so we surprised them with one.

The staff was rude, unprofessional, liars, pushy, and just hustlers if you ask me and my wedding planning team. We will Never use them again. Save your money and save your beautiful day... Book elsewhere!!!

I rated this 5 stars so more people see this post. 1 star reviews are at the bottom.

Professionalism rate: 0 Marie Elise, Patricia the Maître D, Frank the owner, Denise etc. All liars!!!

The main promise: on your wedding day you don't have to worry about anything, we handle it all... Lies all lies...

The rudeness, sarcasm, disrespect, disregard, the lies, and unprofessionalism and neglect to uphold themselves to the standard of excellence they promised.

The way we were treated was just despicable. I wish I could detail just how bad these people ruined this day but I can't since I am pursuing legal actions against this venue.

My attorney is now getting involved.

All I can say is run from this place.

Sadly disappointed!!!!

****UPDATE

***Agreement Made

I was contacted by Celebrations a couple of weeks ago and was asked if I would take down my review of my experience because it is hurting their business and the couple is now happy because of the"accommodations" that were later made.

The accommodation offered was a dinner for me, my planning team, and the couple. I was floored... Forget about the fact that I didn't get everything that was paid for or promised. "Just come eat" My team and I were insulted.

Later I learned the photographer ruined most of the photos.

So the bride wanted a new photoshoot but she knew having the shoot at Celebrations would be a no go. So I decided... Let's make her happy... I got a professional photographer from Versatile Designs (thanks Versatile) to do the shoot and told Celebrations I will settle for the dinner for couple and bridal party only... Not me & my team... Part of the agreement was to allow the couple to use the venue for the photoshoot and have the meal after the shoot. I was also given an extremely extremely small reimbursement, but I accepted it as long as my Pastor and his wife were going to have their beautiful pictures at the venue.

So yes, the couple is now happy. The pictures are beautiful and they enjoyed the meal.

But I say, use Celebrations at your own risk.

Though my team contributed a good deal of their hard earned cash... My husband and I contributed thousands of dollars out of our own pockets. And we did it with pleasure!!!

But the way I was treated, my team... I will Never use or recommend this venue. I do not have space or time to Detail every problem...

I am not rich, but I sacrificed to make this event happen for a beautiful couple. No regrets there. I would do it again but at a different venue.

The owner failed to identify their client... Me, who signed the contract.

I, the client am not satisfied with how I was treated. I am a very understanding person. But when you make No effort to remedy the problem without the threat of legal action, when you do not take ownership, when you do not humble yourself and apologize... That is what adds flames to the fire. I do not give my money to businesses that conduct themselves in such a manner.

Again I say, use Celebrations at...

Let me just warn you all. They are very nice to you before you book the place. Once you give them your money, their attitude changes completely. They become very rude. You should always pay for the accommodation and services, not for the attitude.

When we reserved the place, we asked them about booking the entire venue since we were expecting to have about 300 guests and they agreed with us. Two months before the wedding, we called them to give them our final count of about 300 and they said since they didn't hear from us regarding the final count, they booked the other half of the hall to another party. I was so upset because the reason I booked this place was because it was big enough to accommodate my party. They did not bother to call and ask us before giving the other half to another party because you know what they just wanted more money. Instead of apologizing or trying to help us, they accused us of lying. There were lies after lies from that moment on. They initially said the other party hours will be different from ours and will probably end before our event. Guess what, it was another wedding and it started at the same time as mine.

Frank, the owner of the place, was extremely rude to me and my family. As you can tell, when the owner has an attitude why would the other people working under him won't. Rude and liars! If I could go back in time, I would never pick this place.

Lets talk about the day of, two weddings same entrance- pretty chaotic! This place does not provide a room for brides to get ready. You know why- because they don't want their rooms to get "dirty". Fine, I got ready at another place and wanted to get there for a photoshoot. Guess what, I wasn't allowed to get there until the time of my event. I even requested if I could get there half an hour early as I didn't want to get my photoshoot while my guests were arriving. They made it awful for me. However, my photographer was amazing, she found a nearby park and I got my photoshoot at another spot. But it was very stressful especially on the day of your wedding.

During the speeches and prayers at my reception, the other party's music was extremely loud. Half of my guests could not hear the speeches. So the divider that divides their hall into two is DEFINITELY not sound proof. You could hear the extremely loud music through out my event. We requested the management to get the music down just for 40 mins during the speeches but it never happened. I felt so bad for my guests but it wasn't even my fault. They made me and my family feel so bad.

My family and friends made so much effort to make my wedding day beautiful and it was beautiful because I could see how much effort they put in. But I will never forgive Celebrations for trying to ruin my big day.

They have so many rules and petty restrictions that will make you feel very uncomfortable. In my entire wedding planning and wedding experience I realized the best vendors I dealt with were nice, accommodating and friendly people who were truly trying to make your wedding beautiful. Celebrations was definitely not...