My wife and I stayed with some friends at the IP this past weekend and were very disappointed with multiple departments of the hotel/restaurant.

Restaurant: We showed up to dinner at Thirty-Two and were greeted with smiles and open arms from the friendly hostess who was then replaced by a male employee who didn't answer my questions about the nights specials and just sternly escorted us to our table. It took 15 minutes to get our first order of drinks and didn't receive the remaining appetizer until almost 20 minutes after our first. (note: the grilled octopus used to be a large charred tentacle and now it's just 4 little pieces with spicy chorizo and peppers). After a couple glasses of wine, we were approached by our waiter and ordered our main entrées. The 4 of us waited over 40 minutes to receive 4 steaks. The waiter blatantly blamed the kitchen for taking forever/messing up the orders.. (conclusion: the waiter forgot to put our order in).

The Room: Upon entering on the first day, our room was very hot and the pillows were probably the most uncomfortable I've ever laid my head upon. I adjusted the temperature before we left to have dinner and hoped the room would be cooler by the time we returned. After barely sleeping, I woke up in the middle of the night, almost sweating, and noticed the vents were closed. I was barely able to adjust the dividers to allow cool air to flow all about the room. The remaining nights were fine temperature wise but the bed and pillows were very firm and uncomfortable.

Bayview Café: In the morning, we decided to go have brunch downstairs at the café which slowly inclined into a circus. The food was great but my wife almost lost an eye from the champagne cork the bartender popped open for mimosas 20 feet away. We never received and apology or condolences from staff after it happened, the bartender just went about his morning like nothing happened. During the consuming of the food, we had to endure cigarette smoke from the table on the side of us along with a drunk man screaming at the bar in the café. (let this be noted it was 1000hrs). We didn't finish our food and I got up to pay at the bar due to waiting AGAIN for service at the table.

Credit Card/Security: After leaving brunch, we went about our business and tried to make a day out of what we had left. I went to go pay for something in town and noticed my card wasn't on my person. Which made us think about where I misplaced it. After careful thought, I concluded that it was at the bar in the café. We then arrived back to the hotel where I asked security if someone reported a lost credit card. I was told the guard on the casino floor at the podium has it behind the counter and I would find success there if I looked. But success was not what I found, instead, I was led onto a wild goose chase going from the 2nd floor and back to the 1st floor, three times, asking on the whereabouts of my card. On the final confrontation with the security guard, he was then able to make a simple phone call to have someone bring it in an envelope 8 minutes later. (noted: that phone call could've been done on the first trip and saved me almost 40 minutes).

Infusions: Following dinner on Saturday night and the concert we attended, we came back to the hotel looking for a late night snack before bed. We settled on Infusions Café near the main lobby. IT TOOK OVER 45 MINUTES TO WAIT AND PURCHASE A SANDWICH, CHIPS, AND DRINK which ended up being almost $30. We didn't get back to our room until 0130hrs.

I've been going to the IP for over 13 years and, unless something changes, will never go back after this horrible experience.