If I could give this place 0 stars I would. Let me explain. We booked our 3 night stay with this hotel thinking it’s a nice 4 star hotel. Based on my previous stay in 2019 and reviews online, I believed it was going to be wonderful.

Parking: We got to the hotel and first of all, parking is outrageous. The hotel has a parkade attached to the side (which you also have to pay for as it’s not included in the stay), but half of the parkade is for apartments! I don’t know when they changed half of the hotel into apartments but my guess is that’s when it went downhill. So basically you can only park in selected stalls that aren’t for tenants. Then from there you have to walk up the stairs to the second level of the parkade to enter the hotel. Which doesn’t even take you to the lobby, instead it takes you to the pool! For what?! I have no idea. The stairwell in the parkade was absolutely disgusting. It had stuff like dirt and grime but was red like blood smeared all over and it stunk so bad like something was rotting in there.

Reception: we finally find our way to the lobby after a very confusing walk around. There was only 1 person working the front desk so there was a very long wait. We get up there and the guy could barely speak any English which was very frustrating when trying to ask any questions. There were also other things we had to pay for at check in but like I said we couldn’t understand him whatsoever so unsure of what we paid for besides parking, but it was an additional $170.

Room: we checked in and went up to our room just to find a disgusting mess. The room was spacious but maintenance and basic cleanliness have not be kept up whatsoever. To start, there was mold all over the outside of the shower and the whole suite felt very moist. The vent in the bathroom was completely plugged with dirt and grime. The bedsheets were half off the bed. There were stains all over the couch. The windows were half foggy due to moisture and the cherry on top being the black mold in the air conditioner/heater.

We took our stuff back down to the lobby to inform them of these things. Had to wait in line for another 15 minutes due to only one person working. This is when the guy became very rude. We explained that we paid for a clean and tidy room and this was certainly anything but that. We explained the room was moldy and he agreed as he knew the unit had mold. He told us that he couldn’t refund us and they were fully booked so they couldn’t change us suites . But funny thing is we could pay an extra $250 if we wanted to upgrade to a better suite. 🙄 we said screw it and left. Thankfully we booked through AMA Travel and even tho we booked a “non-refundable “ room, we explained our situation and they had no problem dealing with the hotel. Luckily enough they made the hotel fully refund us the entire amount.

This is the only Crowne plaza hotel I’ve experienced so I can’t speak for the others but wow was I ever disappointed. We highly DO NOT recommend staying here! You’ll be wasting your time and money!