Hyatt Place Minneapolis Airport-South — Hotel in Bloomington

I've stayed at Hyatt's before so I thought this was a safe bet with all the options available. Was not impressed at all. I was traveling with two infants under two and a 14 year old so I was searching for something easy for the kids and I.

Stayed here flying in to MSP and then again on our way out. The first time I had a rental car. The hotel staff made me walk back out with my kids leaving my luggage at 130am to put a placard on my car. I had to park at the far end because we got in so late. 3/4 of the cars did not have placards so you would think courtesy they would just let me skip that formality but since the staff asked anyway I was too tired and just wanted to get checked in.

There is no stores around and the front desk has a food area but no vending machines. I had to wait another 10 min while they searched for bottled water for my kid's formula. Finally they return and say they are out but the tap water is drinkable. Now they are ready to check me in. 30 min to check in. Ridiculous. The staff admits she's knew so this might get better. She's kind and helps me to my room with all my luggage.

The breakfast the next morning looked amazing. I was there 25 min before it closed and stood in line for 10. When I got to the food they were out. I asked for a tray and the staff member said it was back at the front desk. She walked over empty handed to check then walked back empty handed and said ask the front desk. So don't expect any customer service. I didn't want to lose my place in line. The staff then says stop bringing out food there is 15 min left. I tell her we haven't eaten yet. The place is still full. She talks out back again and 13 min later food arrives. I put some on a plate and go get my tray. I come back to get more and it has been removed. Breakfast is over. So much for breakfast. I take the left over bits of fruit as the staff is taking it away.

The bathrooms were so small. The only room to get in is in front of the toilet where the door opens and closes. Definitely not family friendly.

Checkin at the end of the week was worse. I call early for my scheduled shuttle so I can drop off my rental. I thought it would be easier than dealing with the rental in the morning. I'm told I can't call until I'm waiting at the shuttle drop. Fair enough since they are only minutes away. I call again while I'm waiting there and shuttles for Mariott, Country Inn and Fairfield, plus the park and ride across the street from my hotel all come three times each. Finally my shuttle comes 52 min later.

My son is in a car seat stroller and I'm wearing my daughter in a carrier. The male driver throws my bag into the back and I hear my phone hit. I immediately get it back and carry it with me because I didn't realize it would be thrown. He's upset at me because I called three times to check on the shuttle status that I was told would be right there. He doesn't even offer to help me with the stroller so we struggle up the stairs to the shuttle with both kids. Same getting off. Yes I tipped him anyway because I'm assuming it's not his fault and they can't help with kids for liability reasons. Again not family friendly if you are handicap or needing assistance.

They have drinks this time when I arrive and offer free water and milk for the wait. There is 5 staff on this time and I'm happy we are about to get upstairs and rest. I ask about the shuttle service in the morning and am told it runs every 30 min on the hour. I give them my time of 4am. When I get down stairs at 349 the shuttle left. They call him and they say they apologize but I wasn't on the list so I have to wait until 430 now. Again, the driver gets upset at me for having to drive back rudely telling me I wasn't on the list. I apologize and explain I was supposed to be but we got in at almost midnight and we did tell them and get confirmation they would add us.

With all the options I would recommend a simpler more family friendly customer service related hotel. If your traveling for business or on a schedule don't depend on their service. Have...

If I could give a negative star review on this establishment here I would. After traveling hours to this hotel from Connecticut, arriving late at night around midnight I had learned that the hotel had marked my reservation as a NO show. This meant I had no bed to sleep in. I use a corporate travel tool and had the representative on the line who asked to speak to the manager once I learn my reservation has been given away. When the manager got on the phone he gave an extremely unprofessional excuse and did not try in help solving any of the issue whatsoever. There was a young woman working at night, who the manager left by herself at the front desk after speaking to the corporate travel representative. Took no ownership for error whatsoever. It was clear, by the posting on their reservation screen that they had entered two separate reservations for me. Marked one a cancellation, and the other a no show so the room could be sold to another individual. On this particular night there was not one hotel in the city that had availability. I sat in their lobby on the phone trying to find somewhere to stay. After an hour and a half sitting, the woman working offered to ask her manager if she could put me in a room that was out of order so I had somewhere to sleep. Even now, the manager on duty did not come back to the desk and we were there waiting for her to correspond with him on the phone for answers. I then had to go into their business office and book a room myself on a computer online in order to get a room key to get into the "room under construction". This entire transaction was absolutely ridiculous from start to finish and not at ANY point in the three hour period we sat in the lobby did the manager speak to us. Terrible TERRIBLE customer service among other things. I finally got into a room at 3 AM and was told I would be charged and paying the full amount of my stay that evening for this "room under construction". At this point I was so exhausted I had no other choice to pay so I could sleep. When I called the front desk in the morning I spoke with a different individual and explained what happened asking if they had any other rooms available for that evening. I was told the night before they were completely sold out and had to book a different hotel at 3 am for the next night as well. The individual told me they DID in fact have an open room this evening. How can this be possible if 3 hours earlier I was told there were none? Strange.... I go about my business dealings that day and plan to come back to the hotel at night and switch my room to the other "available room". Upon entry into the lobby this evening I am asked by the girl working at the desk if I had complained to her manager about the night before because she got yelled at. WHAT KIND OF AN ESTABLISHMENT IS THIS?!? Why is this my problem? I go to sleep in my other room this night. Wake up in the morning and go into the lobby to have breakfast. Front desk is aware I am checking out this morning. When I ask for my receipt I am completely blown away that I am given a bill for the FULL amount for both rooms both nights. I am then asked if I want a free water on my way out. No apology for the inconvenience. Nothing.

I have traveled all over the world. I have absolutely NEVER, EVER, had such a terrible hotel experience. By far the worst treatment and customer service I have ever seen.

[Funny now, I have to add this edit, as I read a similar review from 3 month sago where the exact same thing happened. Looks like this Hyatt likes to give away perfectly confirmed reservations to make money. Better not depend on having a place to stay when you...

We wanted to rebook our stay at Hyatt Regency, which is across the street. This fact alone confused many customers in the relatively short time we were parked outside Hyatt Place. However, we accidentally booked Hyatt Place. We decided to check-in anyway because we’d had a very long day. Only after we signed, did they tell us the pool was out of commission (as there were no signs or info during the booking process)—which was a big factor in why we wanted to stay as we have a small child. So we wanted to cancel the booking we had made just 15 minutes prior.

The on-duty manager of Hyatt Place, Vince R., said he could not refund our money as we booked through a third party. So, we contacted the third party who agreed to allow us to cancel and refund our money if it were agreed upon by the hotel. We waited as this 3rd party rep called and said the manager would not agree to the refund. We even called Hyatt cooperate themselves, who also had us wait while they tried to call to help us get a refund. The Hyatt corporate representative once again said it was only the manager of Hyatt Place, Vince R., who refused. I then went inside and Vince R. said that he “just wasn’t able to refund this” after he had just spoken to several reps who gave him permission. He did not provide any more specifics (obviously because there were no reasonable explanations). I just apologized for taking up so much of his time and thanked him, realizing he wanted to keep our money and was not going to be reasoned with, walked out, and didn’t t discuss it with him any further. I wasn’t going to be argumentative; I just realized it was time to move on and that we weren’t going to get the truth from the manager. We never set foot in the room and were charged $170.

The confusing nature of the names: Hyatt Regency and Hyatt Place, in addition to both being within a block radius of one another was very frustrating. The aesthetics of the Hyatt Regency as well as the staff are far superior to that of...