Cambria Bloomington Mall of America Minneapolis Airport — Hotel in Bloomington

The 'every third day' housekeeping offer is not sufficient. I believe this is a Cambria issue. Our trash and recycling were full every two days, towels needed every two days, nearly ran out of TP and Kleenex. I really dislike having to call or text and BEG for toilet paper, coffee, and towels on a 5-night stay. No luggage rack in room - had to put luggage on floor or bed. No furniture with drawers - 2/3 of us lived out of suitcase on the floor for 5 nights. No printed information inside room - no QR codes for channels, restaurant info, amenities, amenity hours, or how to use bluetooth mirror. We had to hunt & peck around web when we needed information. Upon check in, room phone had not been reconnected after previous guest had unplugged it. All phones in suite will not operate if main phone not connected. Phone clock time could not be changed - which might be why the previous guest unplugged it and moved it across room. Did I mention lack of folding luggage rack in room? Seems like a big omission, because the last thing you want is luggage on the bed (Eww) Slowness of 'In Flight' restaurant. On our checkout day, we ended up leaving around 9:30 am because we waited for plates and food to show up at buffet (which were not replenished), then decided to order off menu due to wanting oatmeal. Waited 10 minutes and the two employees were in the back the whole time. Who is managing or staffing this area? Sets tone for whole day. All Cambria hotels that I have stayed at have a speed issue with their restaurant. I had to chuckle to see that lunch was newly being offered at this location...please just work on getting breakfast managed first. Front desk staff in faded blue scrubs throughout stay. Unprofessional. Always looked like some back department was filling in. Front desk is first impression - scrubs aren't doing the job. Sundries and coffee situation in lobby were not explained. Had to ask other guest how it worked.

The good Convenient location Upon check in, very responsive to request for additional pillows. Did not mind plane noise - actually cool to watch take-offs. Housekeeping is EXCELLENT - rooms very clean...

I was so looking forward to this hotel, but the experience we had was completely unacceptable and disappointing.  We understand that as a brand new hotel, there could be a few hiccups in operation. However, the way that the manager handled the issues that arose was inexcusable.  We had booked a king suite as a gift for my sister and brother in law. Upon checking in, my sister and brother in law walked into a king suite that had not yet been cleaned from the previous guests. After informing the front desk, the manager had them move into another room. However, this room was a standard room with 2 queen beds. The front desk was again notified of the error. The guests waited for quite a while and then found the manager going room to room, knocking and looking in rooms to find an unoccupied and clean room. He eventually moved the guests into a standard king room. The room was fine, but definitely not the desired get away suite we wanted. The guests were ‘compensated’ for the inconvenience by being given 2 bottles of water and a third room key. I later came to the hotel and spoke with the front desk to make sure that we were now being charged for a standard room rather than a suite. The person at the front desk said the manager told him to still charge us the king suite rate. Not okay! I asked them to make a price adjustment. After waiting for about 15 minutes, the front desk staff were not able to figure out how to make the change and couldn’t get ahold of the manager. We were told that the manager would make the price adjustment in the morning and the receipt would show the correct charge. This never happened. We still were charged the king suite rate. We were willing to be flexible and understanding with the error, and trusted them to fix it, but the hotel made no effort to make amends. We will not be returning to this hotel. A brand new building is not enough to make up for the poor...

The best thing about this hotel was the location because the customer service was terrible. I was told by multiple front desk employees that I would be able to check in at 3am for an additional fee of $35 prior to booking my stay. However as my trip got closer I was told that was no longer possible and was recommended to buy an additional day of stay that I wouldn’t even be able to use due to the time my flight came in. One employee in particular gave me an attitude when I arrived saying it will be an additional $80 with tax to check in at 3am after I already gave her the name of another employee that said $35 was the additional fee. She at first tried to say 3am check in was impossible because all their rooms were fully booked but after I asked if she could transfer me to a nearby partner hotel (which I was again told by another hotel employee that this was possible if when you arrive for your reservation all the rooms are booked - which I don’t get how this is possible like what’s the point of making a reservation). But magically 5 minutes later she said there is a room but I had to agree to pay $80 instead of the initial $35 and said that originally I was given misinformation (which came from their hotel employee btw). I then asked is there no middle ground or accommodations for hotel employees making mistakes or giving misinformation to get people to book with their hotel, and was told that the new offer of $80 was generous and basically my only option. Yall might read this and ask what’s the big deal over $80 vs $35 but it’s really a matter of principle and me trying to get the hotel to stand on what they initially said that got me to book with them in the first place. I don’t get how people could work in hospitality without having some of the basics down but this was definitely an eye...