This is a beautiful, historic hotel with gorgeous skylight and lobby. The historic rooms are lovely. I've stayed in those about 10 times since moving to Boulder in 1982. The staff have always been helpful & friendly. Food delicious (Spruce) and beds comfy. But this time, I chose the handicapped room. I had 3 rounds of chemo & feel too weak to deal with low toilets & no handrails in the historic rooms. The staff did provide a shower chair which is a big help & made me feel safe. The bed is awfully hard (I like soft beds). I did not know the handicapped room (room #456) is right next to the housekeepers' closet. I came here to rest & recover from the chemo & also to work on a project that requires focus. I paid for 2 nights & thought I'd get a lot done during early evening & daytime. But all day long 10 am - 4pm, carts were rattling, doors were banging, dishes crashing. Workers talking at the top of their lungs in the hallway, right next to my room which kept me on edge. I could not focus or rest. Finally, around 3:45, I called the front desk. The person was polite & really seemed to care. She put me through to the manager. He apologized & let me know the housekeeping closet was right next to the handicapped room. ?? Do they think that people with handicaps can't hear?? He was very apologetic, said cleaning goes on from about 10 am - 4 pm Why not hire more cleaners? Finish by Noon so guests can enjoy some peace & quiet, which we are paying for. My husband & I stayed in a hotel resort for a week & it was SILENT the entire time. I don't know how they handled cleaning there but it was quiet. I tip the elevator person, the bag carriers, the cleaners. I know it's hard work. The manager sent up a coupon for a free breakfast/drink which was nice & helps but I really hope he instructs the cleaners that guests are right next door & to PLEASE talk quietly. Or go inside a room they are cleaning with the door shut to talk. I worked as a cleaner for 2 years & as a low-wage worker in many of my jobs. So I understand that cleaning is not a silent process. But the work could happen for fewer hours & much less yelling. Thank you

Next day. Heading to breakfast. Cleaner with her radio on loudly. Singing at the top of her lungs right outside a guest’s room. Please let workers know that not everyone loves that choice of music. If I came to her home and blasted Jimi Hendrix, would she enjoy that? Earbuds!! Invented 30 years ago. Distribute to all workers and allow them to use their cellphones for music. I overheard a couple talking about this same topic at breakfast. Why so much noise. When I was a cleaner, we were taught to be as quiet as possible. Breakfast was delicious and my server was lovely

A week later. A manager refunded my room cost. This is a great outcome. I’m so appreciative. Good customer support.