I visited the Spa area after a hiking day. I booked a massage in advance. Is was a very friendly, welcoming atmosphere with smalltalk and the staff represented health, beauty and being professional. So I was very excited for a relaxing event after my 5h hike. At the end it wasn’t that at all and I could have spend my money way better. It s 5 star price and max. 2 to 3 star service!!

The staff was super friendly at all times and tried, but didn’t succeed to provide a 4 or 5 Star experience.

Unfortunately there where a lot of important things missing and the facility was in bad condition at some parts to make it to a four or five star experience: when I arrived it was super crowded and I had to wait more than 10min to check in, than I had to wait another 5min to get access to the Spa area and a tour through the facilites. Waiting is no problem at all, but I arrived 25min earlier. It was super stressful to shower and go to the bathroom in 5min before the massage and be on time for the massage I booked. I came 2min later. The masseuse didn’t say anything for being late. Still I was super stressed and didn’t feel comfortable. The massage wasn’t in the system, instead the most expensive massage which is available was booked for me (mistake or purpuse? in chase I don’t show up, I still pay the full price, very irritating! I have to add when I booked the massage the lady told my twice about the booking cancellation, it was already a bit irritating) on top of that my booking was with a wrong name. So when I went to the lounge to get my treatment, the masseuse was very confused and had to organize it all new. She really tried to make it all good and was very professional, but a stressful atmosphere was already created. When I layed down, I realized I was super thirsty and I didn’t bring my Hairband. So I asked the masseuse for it. This stressful atmosphere is avoidable!!! Tell people to come 30min early if everyone has booked at the same time or book it differently or have more stuff. At the end the real massage time was shorter than the 25min I booked and I didn’t get the effect of a massage at all! The massage was way to soft on the shoulder. Even I said it should be stronger. I thought she just started to relax me, because it was so slow, when she said it is finished, I was very surprised! Very disappointing! There is a lounge outside to lay down and get some fresh air outside. The outside doors got looked 2h before spa closing, so I couldn’t get in anymore until a staff member opened the door from inside. The traffic was super loud, so I used my earplugs. I used the steaming room, there was no shower hose, so I sit on a towel to keep it hygienic. When I came out, there were no refreshing towels left only an empty bucket with roses and ice-for the rest of the day!!! Also to baskets for used towels where over full and the hand towels where empty for hours. The showers are great, doors for privacy, full set of cosmetics even a Eucalyptus Spray. When I wanted to use it, it was already empty. So I changed the shower, there, it was available but it was broken. Also the shower head and hose in the shower for people with special needs was broken. As a guest you shower in the available shower. So as a guest you change showers. It would be great that the set up of the cosmetic in all showers are in the same order, it supports a relaxing atmosphere.

The glasses at the water station were for a very long time not available, so I went to the lounge to get some water from the tea station. The snacks are only sugary and salty, no fresh fruit and healthy snacks.

All in all it could have been a great experience easily, but at the end it wasn’t. It wasn’t a four star experience which was its 95$ worth. Really not! For that money I expect a better standard and a relaxing experience at all times!

I contacted the guest service via email. They didn’t respond at all!!!