Passively aggressive poor service standards.

Had 3 different service staff, nobody informed me that I was being switched either time.

The overly advertised beverages I wanted weren’t available (on a Friday night @ 6-7 pm) and the ones I was served progressively got worse… one drink came in a pint glass full but watered down, next two drinks came in a rocks glass first full then less than half full… an option for ordering pitchers was advertised, yet when I ordered it I was told I can’t have it.

Food was mediocre at best. Not salted properly or at all. The bison burger I was told should be ordered medium came out well done but looked like it had been steamed (no color other than pale meat, no caramelization or char at all), had more blue cheese on it than meat and the BBQ sauce was just wetted no flavor ketchup. Fries & chips were undercooked, under-salted and the soup of the day came out room temperature, not hot. Worst of all… no dessert menu at all… I was told “we just have beer”… yeah none of the beer that was advertised that I wanted was available… the beer menu was written with marker on a board… if you don’t have it, wipe it off the board and stop advertising it. Website states it’s “Stout month” but they didn’t have the 2 stouts I wanted that were advertised.

There were multiple tables open & I asked for a booth. The looks I got for requesting a booth made me feel like I had done something wrong and that attitude stayed with all the different service staff that took my orders and made me wait for my food all evening … fries and soup shouldn’t take 45 minutes then come out not hot and fresh.

One of the worst experiences I’ve had at a restaurant as a customer. I felt like I was being pushed out the door with underwhelming service and passive aggressive behavior. I’ve never felt so alone in a crowded area. Not once did it seem like management or service staffed actually cared I was there or getting poor service.

Music was way too loud and consequently everyone was trying to talk over it adding to the din, making it very difficult to relax or enjoy anything while waiting too long for the not good food & poorly made drinks.