All Pets Vet Hospital — Attraction in Branchburg Township

BE WARNED! READ THESE REVIEWS!

This review of the brief visit and interaction at All Pets Vet Hospital echoes the sentiment of several other highly dissatisfied and perturbed reviewers.

After struggling to find a reasonable and timely date to schedule spay/neuter surgeries for our recently rescued cats within our regular veterinary office, we found and scheduled appointments with All Pets Vet Hospital. We too were attempting to utilize a Friends with Animals certificate for these surgeries. To be clear, the negativity and criticism within this review has no direction nor involvement regarding the front desk staff, techs, or for this matter any employee other than Dr. Sam.

After providing documentation of the cats' previous medical procedures, testing, and history, I was given a form to fill out regarding optional techniques, medications, and measures that could be opted for during the surgeries. The options came with short, detailed descriptions as well as listed additional pricing, ranging from smaller amounts around $15, to larger denominations of $100+, and I chose to decline these seemingly unnecessary options.

Dr. Sam entered and sat down across from me, beginning first by telling me that our Friends with Animals certificates were outdated, and due to inflation, the prices of these procedures and thus certificates had tripled since we purchased them. Despite being told I could "Google it to verify I could trust him" regarding these price increases, Dr. Sam stated upfront he would still honor the certificates, a gesture that was highly appreciated. I was then told our vaccinations and booster shots, according to the paperwork, were not up to date as well, and that more treatments would be required in addition to the surgeries. Discussion then quickly turned towards the list of additional procedures, medications, and so on, wherein Dr. Sam began writing his own list that he deemed necessary during surgery, and the prices for each.

With a career residing in sales and marketing, I immediately began to notice Dr. Sam utilizing several commonplace and highly familiar sales tactics throughout our conversation, focusing more on pricing and discounts rather than the safety and health of my pets. As red flags arose and my discomfort heightened by the perceived pressure of the situation, I immediately called my wife to discuss and resolve the issue directly. Dr. Sam proceeded to continuously cut us off in conversation, explaining how he was "doing us a favor" or "giving us a deal". When we explained feeling blindsided by all these additional charges and thus total cost, I then watched as he rewrote these recommended procedures and medications, now giving us discounted pricing that seemed to come from nowhere but his own choosing. When has the pricing of medical procedures of any kind been subject to such immediate variation, at the discretion of merely one person?

Now feeling highly uncomfortable and questioning the intentions of Dr. Sam regarding the entire situation, we elected to take our business elsewhere. Dr. Sam essentially pleaded with me at this point, asking what could he possibly do or how could we make it happen. I was hearing nothing but the echoes of the used car salesman exclaiming, "what do I have to do to get you in this car today??".

As I stood to leave, he asked if I wanted him to charge me nothing. I originally assumed he was referring to a charge for this visit/consultation itself, which I immediately agreed I would not be receiving any charges for. He then offered to perform all of these procedures, including the medications and other extras that we were just haggling over the pricing of, all for free... What? How or why would I ever trust a veterinary practice that operates in such a way, guilting and coercing their customers?

After reading several other highly dissatisfied reviews, including those which have claims of pets being mishandled, unsafely medicated, or even directly hurt, we are beyond grateful to never have Dr. Sam's involvement in the care...

I have been bringing my dog here since I adopted her a year ago and seeing the female vet whom I really liked, BUT — every time I tried ordering the heartworm meds on Chewy to save $$, the office refused to sign off on the called in prescriptions saying “we’ll match the Chewy price” (sticker price not subscribe & save price) - essentially refusing to allow me to order for less $$ and forcing me to buy the medication from their office so THEY could make $$ off of me. The one star is because the female vet clearly cares and doesn’t try to “upsell” and overcharge, and the techs are sweet and caring. Otherwise I would have tried to give negative stars for this next part. This past week I brought my dog in because of recurring diarrhea and we had no choice but to see “Dr. Sam,” the male vet/owner. He told me while he was initially examining her he would do xrays and blood work and he would bill them as one price “for $50”. An hour later (!!!!) he comes back and shows me her bloodwork (all normal) and her intestines on the xrays - empty - and diagnoses colitis. They took about 12 (!!!!!!) xrays. They really only needed 2, possibly a max of 4 - side view to check her heart, vital organs and long view to check for possible obstruction in her intestines. But they took TWELVE xrays. Totally unnecessary. Proceeds to give her 2 injections (very rough, not gentle at all) - poor thing was shocked and yelped at each - when the female vet gave her her shots at the annual visit, she was so gentle and wonderful with my dog. We were also given 3 medications to take home and give to 2x day. Importantly: No advice how to prevent future bouts of diarrhea/colitis. NO ADVICE HOW TO PREVENT FUTURE BOUTS OF DIARRHEA - THE REASON WE WENT IN THE FIRST PLACE. Finally, I go to the front desk and the original bill would have been OVER $1000.00. For diarrhea. While examining her he pointed out the tartar on her teeth - clearly he wanted to upcharge me for “cleaning” her teeth as well. My poor dog came home traumatized and hasn’t pooped since Friday morning when I first brought her to the vet - 2 days ago. (I have been feeding her plain rice with chicken broth and a little bit of chicken and this always cleared up her diarrhea in the past and is clearly working now as well). As a single mom on a very tight budget, I was shocked and extremely upset at the amount of the bill and said so. The woman behind the desk was unsympathetic and actually scoffed at me. The vet “discounted” the bill so that I wound up paying $670 instead of $1,000. All the owner cares about is $$$$. The tech was sweet and sympathetic—not the woman behind the desk and not the owner. I will be taking my dog and my business to a vet who cares about the pet AND the owner in future and does not see a pet owner who cares as an opportunity to perform all sorts of expensive and unnecessary tests to scoop as much $$$$$$ as possible from...

Extremely poor service. Dr Morsy Alsamadisi specifically. We received a puppy that was last checked over by Dr Alsamadisi 6 days ago (Feb 8, 2024). We are treating him with a medication that he prescribed, but after 6 days the symptoms are still present (loose stool with blood). We contacted him to ask what to expect regarding the symptoms, and the best course of action in handing off treatment to our local vet (we are four hours away). Specifically, how long is too long to see blood in stool after a deworming. He wouldn’t answer.

Instead of helping us with a plan of action to get the puppy better, and to assist with the handoff, he told us to return to the puppy to the breeder! He said he sees too many animals and would have to go into the computer to look it up.

I calmly explained that my first priority isn’t returning the puppy. That my first priority was to find a path to getting the puppy better. Since he was the last vet to see the pup and he last saw him 6 days ago, I felt he was the best to contact as the first place to start. A health certificate signed by Dr. Morsy Alsamadisi was also provided at the time of pickup. So naturally, I believed he would be most informed. He became agitated and said it wasn’t his problem. If I have a problem call the breeder and return him. Each time I asked about the medication and what to expect, he because more agitated and kept telling me to call the breeder and he has nothing to do with it.

Ultimately he hung up on me!

A little background. We picked up our pup on Friday Feb 9, 2024. We were told that he was just dewormed by Dr. Morsy Alsamdisi the day before (Feb 8, 2024) at All Pets Vet Hospital. The dewormer may or may not have side-effects and we should administer the medication ONLY if the symptoms surfaced. It was my understanding that the pup was completely healthy. The medication was only provided as a precaution to the side-effects of the dewormer. On the very first night he showed symptoms of loose stool and blood. That is when we started the medication. Every day since, the symptoms have not subsided. Given that Dr Morsy Alsamadisi last checked him over less than a week ago, I figured it was logical to contact him for more information regarding expectations. In addition, we have also taken our pup to a local vet.

He kept yelling that I was trying to find a person to blame. I reiterated that pointing fingers is the least of my priorities right now. I simply want a smooth hand off and need all the information regarding treatment.

Buyer beware of this place if you are looking for good customer service and a decent amount of professionalism. This...