Paradise Pools & Spas NJ — Attraction in Brick Township

Closed my pool last fall, removed the broken heater and repiped to close the now open section of piping from where that was. Scheduling was easy and quick, and staff who I spoke to were nice. That’s about where the positive ends.

Crew that closed the pool, I was initially impressed by how fast they were in and out, covering the pool and winterizing the system. I should have known better. The cover was not tight as it should be, I had looking if water all over. Several of the support straps, simply popped off by lifting and weren’t even tight. Because of this, all winter sand got blown under and into my pool, I’m still attempting to clean this out, which leads me to the next problem.

When they removed my Polaris pool vacuum, they shattered my backup valve. So now until I get the replacement part in and repair it, no vacuuming.

When they removed the heater, they took the easy option to repipe, and caused damage to my system. Instead of removing the old pipe and just rebuilding it to maybe 2 ft of pipe to the chlorinator, they left it as is, and left probably 7ft of piping suspended, unsupported, in the air. Because of this, as well as the misalignment of the pipe, my chlorinator completely shattered. So I had to go out and replace that now as well, and temporarily have the pipe supported to not snap the joints and chlorinator with the spaghetti nest of piping they left until I rebuild it the right way.

When winterized and cleaned the filter, they reassembled it completely wrong, left the collar bolts loose, left sand and dirt all over the gaskets, and didn’t relube anything.

When they removed the heater, the cut all my grounding wires, and told me that it was up to me to hire an electrician to repair. They graciously in return didn’t charge me the $350 to remove the heater to cover the electrical repairs.

The elbow from pump to valve assembly, broken, as well as collar attaching it to the valve. Was fine before they worked on the system, after it was cracked.

So all in all I’m looking at close to $200 in parts alone for repairs, not including labor or what I need to repipe correctly yet. Would never recommend them, will recommend everyone...

I'm the last person to leave a review. I've used paradise pools to winterize and close my pool the last few years. I open my pool every year after they winterize. This year when I opened my pool the return jets seemed to be closed I sent pictures of the valves I thought had to be opened but wanted them to just let me know that I was correct. They refused and said they'd have to send someone to check for 165 dollars an hour. I called offshore pool store on brick boulevard and provided the same information and pictures and they were willing to confirm that I was correct and that I simply had to turn a valve. How short sighted of the staff to try and shake me down for 165 dollars for something so obvious. They've now lost my winterization business. I will gladly give my money to offshore pools who were much more willing to help. Sad to see a local business treat their customers like this especially a loyal one. I wouldn't even buy a chlorine tablet from these people. Thank you off shore pool for showing me that their are local businesses that still have...

I couldn't be happier with the outstanding service provided by Paradise Pools & Spas. From the moment we decided to install a new pool last year, they seamlessly coordinated every aspect of the project, including a beautiful patio build-out. Their commitment to punctuality was evident as they delivered the pool right on time, ensuring minimal disruption to our schedule. Steve, the owner, was a pleasure to work with, he communicated all along the way, and his creative ideas truly made our backyard shine. What truly sets Paradise apart is their responsiveness. Any questions or concerns we had were promptly addressed by either Steve, Bree or Dawn. We have decided to continue our partnership with Paradise for the opening, closing and maintenance of our pool. I highly recommend them to anyone looking for a reliable and professional pool installation and maintenance service. Our backyard has been transformed into a true paradise, thanks to Paradise...