Jj's Spa — Attraction in Brownsburg

My wife and I independently got each other a couples massage for a Christmas and birthday present. Her booking directly with JJs and me through Groupon. We arrived on a Saturday evening and were greeted and filled out a questionnaire. The massage was good and we enjoyed the included glass of wine or champagne. However, when we went to leave we indicated we could either use the Groupon now or later. The owner asked us to pay direct and call Groupon and cancel and get our money back. Stating that she didn't make any money when she uses Groupon. She kept telling us to do that over and over so we exited and left bewildered by her request.

Fast forward 3 months. My wife calls to schedule the Groupon for a Friday and the owner says she doesn't like to use Fridays for Groupon customers. What? Why should that matter? I am a customer who decided to try your service using a Groupon. She also asked her to call and get money back from Groupon and call to reschedule. Are you kidding me. I told my wife no. This is why we use Groupon, discounted so we can TRY new businesses. The owner finally relented.

My wife and I took a half day to celebrate her birthday and get the massage. We were greeted nicely until we indicated we had a Groupon. The Massage Therapists (MT) had to call the owner because they didn't know what to do. What? They ended up giving me their phone so that I could talk with the owner because in the owners words, "they don't talk English very well." After trying to get us to upgrade several times and us saying NO she finally agreed. Agreed to what? The service we paid for already?

We filled out the questionnaire and were escorted to the room and asked if we want water. Gee, let me think. Every massage I've ever got they always encourage you to drink more water, so yes, I would like water. The Groupon was also supposed to include wine or champagne... not this time even though it was a part of the package. Nice! The massage was good but the MTs never addressed the problem areas my wife and I identified. Are they evening reading the questionnaire?

The massage ended and my wife used the restroom while I went downstairs and wait. Guess who was waiting for us... the owner? She proceeded to tell us again, and again, and again how she doesn't like Groupon and that she would prefer to call direct next time instead. What? You want me to pay more next time. What's the purpose then of using Groupon then? I have a better idea, DON'T ADVERTISE ON GROUPON. I checked on Groupon this morning and you are still using them.

As we proceeded to leave... quickly she asked us if we left a gratuity? What? I'll leave a gratuity if the service warrants it. I always leave something even if the service sucked and this was no different.

I hope the owner reads this. We will NOT be returning to your business nor will we be telling others to patronize there. Understand that you have a business and I am a customer using Groupon, a company you contracted with to sell your services, to try out your business - period. Your repeated requests for my wife and I to call Groupon and cancel and pay directly made you look cheap and desperate. We didn't even get what we paid for. A bottle of water, glass of wine or champagne, and someone actually reading the questionnaires to determine how to proceed should occur ever time. It didn't happen and your persistent attempts to get us to save you money by cancelling our Groupon instead ruined both my birthday...

DO NOT SPEND YOUR MONEY HERE! I found this place on Groupon and decided to give it a try. First time was a couple of months ago, I went with my mom and bought one as a gift for my husband. This week my husband wanted to try it out, so I set an appointment. We got there and tried to check-in, only to find out there were not enough masseuses there to do the massage at our appointment time. She asked could we come back later that day, but once she found out we had a Groupon her attitude totally changed. She began to try and pressure us to cancel the Groupon and pay the money directly to spa. Once we repeatedly told her we could not cancel, she then told us we had to come another day. I had this exact same problem with her the first time I went. Once you get pass her aggressively trying to make you cancel your Groupon the massage is fine and the place is relaxing. However, the lady who works the front desk is so adamant on trying to make you cancel it’s really annoying and uncomfortable. This business uses Groupon to get you in the door but does not want you to use it. I highly recommend going elsewhere, somewhere you won’t be hassled. JJ’s spa should take their business off of Groupon if they do not want to service the customers who...

JJ’s was amazing! We just moved to Brownsburg and decided to get a couples massage for my husbands birthday. JJ’s responded really quickly to get us scheduled and were able to do an evening time to accommodate our work schedules.

When we got there the ambiance is so warm and welcoming! The rooms were comfortable and our massages were the just-right balance of some really therapeutic digging with lots of purely heavenly gentle massage for an overall PERFECT massage for me! But, if you don’t like deep digging, that’s ok too, they ask you before hand what your pressure preferences are to tailor the massage for you!

They did GREAT with COVID precautions, too! Everyone wears masks (the right way!), they have you hand sanitize from the beginning, you take your shoes off before going in the rooms, and the rooms are outfitted with air purifiers so you can take your mask off if you want. The masseurs kept their masks on in spite of the air purifier.

It took us a few minutes to find the location because the facade is really narrow, but it’s next to Nelson Jewelers 😊

Everyone we met was so kind and sweet and our experience was incredible! We will most...