Premier Chrysler Dodge Jeep Ram of Buena Park Service — Attraction in Buena Park

This is the 3rd time we've used this service center, no past issues. This time, I got hung up on more than once when trying to get info on our vehicle. We have a dash cam that records the road in front of us and inside our converted van as it's being driven. For some reason, it was unplugged while they had it. I initially thought they might have needed to for the recall work that needed to be done. But, after watching what was recorded before they unplugged it. They had driven it to some area they use for vehicles by the riverbed at 11:00. We dropped it off at 9:15. Then, unplugged the camera there? They don't do any service in that area, so why unplug our camera? Neither the oil change nor the recall work required disconnecting the camera. At 12:30, I called to see when they might be done. Hung up on repeatedly. I finally got thru and was told by our service rep Lou he would check and call me in 30 minutes. After more than an hour, my husband called and, after being hung up on and calling back, was told it would be ready at 4:30. Oh, and when I talked to Lou, he gave me the sarcastic buh-aye before he hung up? Why be rude to any customer, let alone a return customer? We won't be back, rudeness doesn't get a return visit, AND who knows what they were doing that prompted them to unplug our camera?? I guess we'll find out later when we look for something and it's missing? Beware!!!

Update: The service manager called to apologize and asked for the footage we have to determine who drove our van last and unplugged the camera. He will deal with it, however they do there. Marcos was very sincere in his apology and desire to find out who/why it happened. We will send the footage we have. That said, addressing the multiple hangup issues would go a long way in customer service. We do appreciate Marcos calling us, and hope our footage helps prevent any...

I wanted to give them a chance, it's the closest/most convenient dealership to me.

Last month I took my 2022 Jeep there to get recalls taken care of. I scheduled my appointment about 5 days in advance. I dropped my car off just after 7am. They needed an extra day because they were so busy. I understand being busy, but I made this appointment last week for what should be a few hours worth of work. Basically, my car sat there most of the day (according to their tracking system) before they did the work that evening.

Then they have an uber system to give rides instead of a dealer car. I'm sure this saves them money and it's convenient until the uber driver pulls up to my house and cancels the ride. The only way to get another is to call back and start the process over...

Fast forward a month later, my entertainment system has odd behavior after the updates, then on the hottest day of the year so far my AC stops working (remember this car is less than 1 year old and less than 7K miles)

I head back to the dealership telling them about these problems. My service manager Jeff tells me that it might take 4/5 days for them to diagnose the problem. No big deal, I'll take a loaner. "We don't do loaners, but we can put you in a rental". No problem, let's do the rental. "Well, we can't authorize the rental until we actually diagnose your which is going to be a few days". What do you want me to do while my brand new car is in the shop again a month after you guys worked on it? I asked to speak to the manager who says that I can call Mopar to schedule a claim. He gives me the number to roadside assistance, so I have to go back again to get the correct number, get transferred a couple of times to hear that someone will call me back in a couple of days.

Time to find another service department and perhaps...

I wish I could say I had a good experience with their service department. I took my Renegade in Monday as soon as they opened and asked for a diagnostics check and an oil change. There were no warning lights on my car. It took them a week to get to it (they’re severely understaffed and probably underpaid) They never contacted me or updated me on its status and they left me on hold for half an hour once. All I had asked for was the status on my vehicle. My motor mounts weren’t doing too well before I brought it in and I already knew this. But when I finally picked it up they exacerbated the issue and now my car is barely functional. They broke it to “fix it”. It sounds like they took a hammer to one of the mounts when I shift it from park and drive and reverse. They’ll just let your car sit. They don’t care. They nearly drained my battery. So when I picked it up every check engine light possible went off. It nearly stalled when I tried to turn it on. I have never had battery issues before. I asked for a print out of the diagnostic report and they made it seem like a big deal that I asked. They first said I could have one and then finally printed out a single sheet of their quotes and diagnostics. What am I paying $250 for if they can’t even give me a run down of the problems they found or the issues they fixed? They overcharge on their oil changes and services, wasted my time, and returned my car to me in a worse state than when I drove it in. Thankfully it’s fixable but I won’t...