Ken Grody Ford Buena Park — Local services in Buena Park

Jonathan and his team at Ken Grody Ford are excellent. I would definitely come here again and recommend others to seek assistance on their next Ford purchase. Let's see if he comes thru with his promise of a "gift" for my daughter. Also to see if they would "take care of the LOUD squeaky brakes"

12/28/2024 UPDATE -

Jonathan NEVER sent his promised BRONCO FORD hat. It is is sad because it was my test if he was an honest person. He promised my daughter that he would send her a Bronco hat. I asked multiple times during the first month if/when he sent the "gift" he promised my daughter. He LIED , REPEATEDLY, the ENTIRE time "guaranteeing" that Amazon is holding the order and that he called them "to release the order". I know it was a LIE. It wasn't the hat that made me DISAPPOINTED. I could have bought my daughter a the hat; it's the principle. It is TRULY saddening to see a "car salesman" stereotype is REALIZED. I'm not sure if I would recommend any of my acquaintances to this dealership.

Again today, I have yet been disappointed by the SERVICE department. I called for the LOUD squeaky brakes from the time we purchased the 2024 Ford Bronco Sport from this dealership. I was greeted with a voice of n "interrupted" service coordinator named Mario. His voice sounded like I INCONVENIENCED him with my call requesting a service for my daughter's car. I mentioned the issue was about the LOUD squeaky brakes that was an issue from the original purchased; he asked if it was the from or rear and that Should know better where the location of sound was coming from. I told him that the car is moving when the SQUEAKY brakes happens and it would be hard to decipher whether it's the coming from the front or rear. Again, he sounded annoyed from my "ignorance" of the location of the sound. I am not a mechanic and this is why I bought the HIGHLY exalted EXTENDED (PREMIUM CARE) WARRANTY sold to me by Luis Azurduy

I asked him about the mailer I received for a "COMPLIMENTARY PICKUP & DELIVERY" (the picture of the mailer is posted with this review) to which was responded no we don't do that yet; FALSE ADVERTISING. I also asked about the "complimentary" loaner car I was promised that was included in my EXTENDED/PREMIUM CARE WARRANTY in which I purchased for $$$. He immediately, and instantly, denied any of my request. Even the shuttle service originally offered was retracted by Mario. I made the appointment but I am VERY hesitant to take my car here due to the aforementioned "issues" I have experienced so far.

I put 2 star for my rating because my daughter likes her 2024 Ford Bronco Sport. For that, I am grateful that reason alone.

Humbly,

Alvin Luna (you should have my email and phone number if the GM or VP of sales is/are...

Steer clear from this place. If you’re looking to buy a prone vehicle from them. They claim that they have certified prone vehicles which have been fully inspected and it is not the case. I bought a vehicle here on July 17 and by the 19th and already had a massive Leak. I brought it in since I bought a vehicle as is the sales manager John and the Customer relations Manager Stephanie. Nelson told me that the cost for the repair would be $3000 and that I would only be paying for the parts which were $3000 after two weeks of sitting at Crody repair service area. I finally came to pick up my car. As soon as I got there. My coolant reservoir was empty yet. They claimed they tested the repairs on the cooling system for 20 miles. I don’t understand how that could happen. If the cooling reservoir is empty. Another thing they have asked the repair because I took it to Range Rover the next week And the Leak is still ongoing. How much rather pay out of pocket at Range Rover to get my stuff fixed and never have to come back to this place. The parts which they claim we’re going to be $3000 came out to approximately $1000. Yet they still wanted me to pay $1500 out of pocket. I don’t understand my point is steer clear from this place. They do not care about their reputation. They don’t care about the customers and they sure how don’t care about the quality of work. The sales manager named John went as far as telling me. He could’ve easily Photoshop. Those receipts. If you wanted to. I followed by telling him that would be very illegal and he didn’t say anything. After that. These people just give me fishy vibes. I will never ever purchase a vehicle from Ken Grody again . Yes, they did put me in a loaner, which was a minivan. Mind you. I did not go into Ken Grody to ride around in a minivan for three weeks one two when someone tells you that they’re not going to charge you for any Labor, but they’re only going to help you with half of the.” $3,000” for parts and parts only come up to $1000. Yeah you still get charge of 1500 all of a sudden they are charging you for the hours of Labor when they initially said they were just going to have me pay half of the parts which magically went from $3000-$1000. The receipts don’t lie. Oh I forgot the sales Manager stated he could of easily falsified...

My recent experience with Aaron Molina was nothing short of outstanding, and I feel it is important to share my positive encounter with others who may be looking for a trustworthy and customer-focused car salesman.

I had been searching for a Ford F-150 with a V8 engine and had visited several dealerships across California. Unfortunately, many of these dealers made promises just to get me in the door, only to fall short of their commitments once I arrived. However, when I reached out to Aaron, I immediately noticed a difference in his approach. From the very first phone call, it was clear to me that he was not the typical “shark” salesperson that I had dealt with before. His honesty and genuine demeanor over the phone gave me confidence that he was someone I could trust.

Before meeting Aaron in person, I had just been at another dealership where I had been misled about the availability of the car I wanted. They told me there were only two vehicles like the one I was interested in across the entire state. I called Aaron as a last-ditch effort before signing any paperwork, and to my surprise, he promised that he would beat their price by $500. I decided to visit Ken Grody Ford, and I’m so glad I did.

Upon arriving, Aaron was waiting for me with the car already out front, ready to go. We sat down to discuss the details, and to my amazement, not only did he beat the other dealership's price by $500, but he actually beat it by $2000! The level of transparency and integrity he displayed throughout the entire process was truly refreshing.

Aaron went above and beyond to ensure I was comfortable during the purchase. He offered snacks and water, and made sure I was well taken care of the entire time. His customer service was exceptional and truly made me feel valued as a customer. Additionally, I appreciated that there were no markups or mandatory add-ons that some dealerships add to the price of the car.

If you are in the market for a Ford, I highly encourage you to stop by Ken Grody Ford of Buena Park and work with Aaron Molina. His honesty, professionalism, and dedication to customer satisfaction make him an asset to the dealership. You can rest assured that you will get a great deal and a stress-free...