Premier Chrysler Dodge Jeep Ram of Buena Park — Attraction in Buena Park

I wish I could give Premier Chrysler Dodge Jeep Ram of Buena Park zero stars...

Key Grievances:

Every staff member we interacted with seemed, genuinely, unhappy in their jobs and lacked basic customer service skills (think DMV employees) Our concerns were ignored, and in many cases, we were given incorrect or incomplete information when we asked questions Communication was poor at every stage, and we were misled multiple times, causing unnecessary delays and further frustration

The Details:

We were looking to purchase a Dodge that was previously leased, a process we expected to be relatively straightforward since we were not browsing other vehicles nor attempting to negotiate price. Initially, we spoke with Fernando, who assured us that the majority of the transaction could be handled remotely, with only the signing requiring a visit to the dealership. Unfortunately, this was the last time we were able to get in touch with him. Despite numerous follow-ups via call and text over the course of several days, Fernando never responded.

With no other choice, we started working with Francis, the Internet Sales Manager. At first, we thought there might be a misunderstanding in moving from one sales person to another, so we explained the situation and reiterated our earlier conversation with Fernando. Francis promised to touch base with him to ensure we were on the same page. Sadly, it quickly became clear that either Fernando failed to communicate with Francis, or Francis was simply not following through. Either way, it was incredibly frustrating to have to re-explain ourselves everything multiple times.

Once it came time to run our credit, we specifically asked that our credit only be run once, as we had a negative experience when we originally leased this vehicle, where our credit was run eight times at this same dealership. Francis assured us this would not happen again. However, after three notifications of our credit being run, we immediately called him. He promised to follow up with their finance department, but the damage had already been done.

Next, we asked what documents we needed to bring when we arrived at the dealership. We were told only one person needed to show up, and that proof of income was required. We had already submitted income verification documents via email, but Francis claimed they hadn't been received, though this was done more than half an hour ago at this point. We printed the documents out anyway to avoid any unnecessary delay, though it felt like a last-minute inconvenience.

When we arrived at the dealership at 10:00 a.m., we spent hours waiting only to be told that both individuals needed to be present to finalize the deal. When we asked why we were given conflicting information, Francis gave an unconvincing explanation, stating it was a last-minute request from the Dealership Manager –adding another layer of frustration.

After a plethora of receiving mis-matched documents, documents with incorrect information from the Finance Manager (of all people), we finished at 4:00 p.m. At that point, we were finally met by the Dealership Manager, who offered to fill up our gas tank as a “gesture” for our troubles. No apology, no accountability, just an attempt to brush off the dismal experience with $40 .00 worth of gas. Frankly, this was insulting. It was clear that there was no effort from management to address or resolve the issues we encountered, which only made everything worse.

Premier Chrysler Dodge Jeep Ram of Buena Park made, what should have been a simple, straightforward car purchase an absolute nightmare. The incompetence and lack of accountability were staggering, and the entire process was marked by poor communication, repeated mistakes, and utter disregard for customer satisfaction. If you value your time and sanity, do yourself a favor and go elsewhere. I would never recommend this dealership to anyone, and I will certainly never return. There are far better dealerships out there who actually know how to treat their customers...

I dont even know where to start! Well... I am a 3 time dodge owner and I consider myself to be a fan of their products. I am a 6.4L Hemi owner and I took my Challenger in for an oil change and for a noise coming from my AC unit which was no longer cooling. I assumed the AC issue would be covered under my bumper to bumper warranty which I purchased from the dealer at the time of purchase at THIS location. I am a believer of taking your vehicle for service where you purchased it but the location of this dealership is a bit out of my way. I thought I would give them a shot. MISTAKE! When I picked up my car it looked like it had been through a sand storm, that was the first impression. But I also heard a noise as the Service Advisor was pulling it forward for me. I drove off but heading straight to the car wash as the car was caked in dust only to hear a nasty rattling sound coming from under the dash where they had dont the majority of the work on the car. I pulled over and called the Service Department leaving a voicemail of the issue. I continued to the car wash only to notice body damage to the car while it was in their care for nearly a week. Upon departing the car wash the car began to overheat. I exited the FWY while trying to get in contact with the dealer. When I barely made it into the dealer lot with a smokey vehicle with lights going off on the dash letting me know the engine was hot the Service Advisor met me outside and gave me the keys to the same rental car I had just dropped off. Ok fine. You can imagine how I am feeling at this moment about my baby that I keep up on all my service. Apparently the heater hose was not connected properly causing coolant to spill out. Honest mistake... Maybe... But the other noise coming from the engine and the body damage on top of this experience has me on edge at this point! Fast forward... I get the car back but still noisy in the cabin sounding like a wind up toy and still visible body damage. We come up with a plan/timeline of when Id be bringing the car back in for the repairs of what THEY did to my car. CRICKETS. Its been three weeks outside of that planned time with no contact from the dealer owning up for what THEY did to my baby. I will say my communication at first was good with the Service Advisor but now the ball has been completely dropped and business is not being taken care of. Again as a fan of Dodge and their line of vehicles and having owning three different trims at this point I am HIGHLY disappointed in how my issue has not been taken care especially considering this is where I bought my Scat Shaker. At this point the people need to know how the Service Department takes care of the vehicles left is their care and how the Dealer handles accidents that happen. But their follow through is disheartening. Premier Dodge... in this case at least you have to do better. If you read this Premier I dont not want contact from your Service Department as they had their chance to handle their situation so I want the General Manager to contact me and schedule...

Vehicle Purchased: 2025 Jeep Wagoneer S Launch Edition Date Purchased: MAY 2025 Current Status: Stranded in Service Bay Since 08/29-10/12/2025 I was thrilled to buy into the new electric vision of Jeep with the 2025 Wagoneer S. That excitement evaporated less than 100 days later when my vehicle suffered a complete electronic failure on the highway. We're talking about a premium, six-figure EV bricking itself. The dashboard went dark, the vehicle wouldn't engage drive or reverse, and required a specialized tow because the charging module (IDCM) had, apparently, failed. This is where the nightmare truly began. The Service Experience: A Complete Breakdown of Trust When the vehicle arrived at the dealership, I was initially promised the "Wagoneer Client Services Experience"—a dedicated advisor, white-glove treatment, and a loaner. Half of that was a lie. I was given a cheap economy sedan loaner and zero premium attention. The Broken Promise: My service advisor, looked me in the eye and guaranteed the vehicle would be fixed and ready for pickup this past Friday. That was three days ago. The Reality: The vehicle is still in the shop, untouched, or so it seems. I have called the service line six times since Saturday morning and left two voicemails for my advisor. I have contacted the manufacturer's Stellantis Cares line twice. The result? Absolute radio silence. I have received zero updates on the diagnostic results, no ETA on when the replacement IDCM part (which I suspect is the issue, based on research I had to do) will arrive, and no explanation for why the Friday deadline was missed. They have my $80,000 vehicle and are acting as if they are doing me a favor by ignoring my desperate requests for information. Conclusion: Lemon Law Territory The 2025 Wagoneer S is a fantastic vehicle on paper, but if the core technology is this unreliable, and the dealership network is this incompetent, the product is worthless. This is not a premium experience; it is a lemon in every sense of the word. I am paying a substantial monthly payment for a piece of stationary metal that I cannot drive, all because the manufacturer cannot supply parts and the service department refuses to communicate. To Jeep and Stellantis: You failed on quality, and you failed worse on customer service. I demand an immediate resolution, a full diagnostic report, and a concrete timeline, or this moves directly to a Lemon Law claim. This level of disregard for a loyal, high-paying customer...