Menards — Attraction in Burnsville

We ordered a countertop through here and it was delivered wrong 3 times in a row. The Manager Joe after the second time it was delivered incorrectly, said to us, “I don’t want to throw stones from a glass house here but I looked at the initial order and its what they delivered.” He’s right, it is what we intially ordered when we ordered a template so we could ensure that it was exactly what we wanted. Once we received the template we reviewed it with our contractor who would be installing the countertop and he told us to make the back edge a straight cut instead of a finished cut. We then called and went into Menards to update the order to reflect this change. The entire purpose of ordering and paying extra for the template is for this very reason. So you can make changes to your order before receiving the countertop. When it was delivered wrong the first time we went back into Menards and Andrew with kitchen cabinets showed us the order that had been submitted to the manufacturer. It clearly had our order updated to what we had requested. Andrew even said to us that he didn’t understand how the manufacturer didn’t see the changes that had been made. He resubmitted the order and told us it would be expedited. It was not expedited and then it was delivered wrong a second time.That’s when Joe tries to blame us for the order. He then went on to promise us that the next delivery would be right and that he would even schedule the delivery drop off and pick up of the old countertop. Well he didn’t do that. When the third countertop came in we had to call and coordinate the drop off and pick up. We had to plan it to the minute because our contractor needed to be there so he could take off the old countertop and put on the new one while the delivery driver was there. The delivery driver ended up coming an hour early and I had to talk him into coming an hour later. He ends up coming an hour later and the new countertop gets delivered. Well what do you know, the finished edge we wanted was incorrect. They added a bevelled edge to 3/4 of the countertop. That’s right, it’s not even the same all the way around. At this rate I’m not interested to hear from Joe how this is our fault too so we are just going to deal with it. I would never come back to Burnsville Menards and I would not recommend it to anyone. To receive the wrong countertop 3x in a row and for a manager to try to blame the customer for their blatant mistakes...

Purchased a Wagner 590 airless paint sprayer. When unboxing it at home, found the sprayer was USED and sold as NEW. Paint remnants were on the blower as well as the paint bowl. Various accessory parts were loose in the case as well. The document envelope had been opened, the test spray paper missing. Took the sprayer back to the return desk as the store. They asked if I wanted to exchange it or my money back. I opted for an exchange. The returns associate said there were 5 in stock. Went back to the paint department and only found 1 on the shelf. Asked the paint associate about what was in stock and she then said there was only one. Looked at the one on the shelf and that one had blue masking tape on the handle area of the packaging. Opened the case and found that sprayer had also been used. Paint on the various parts and loose accessories. Went back to the returns desk and asked to speak with the department manager. He opened up the case of the sprayer I returned to verify it had been used. Told him of the 2nd sprayer on the shelf that had also been used. Most likely some customer had used these sprayers then returned them. Menards did nothing to check the boxes after they were returned. Department manager was not at all surprised at the finding. The store did refund my money, but I made two trips to the store to purchase a NEW sprayer, only to find I had purchased a USED sprayer being sold as NEW. I try to purchase local, even if the price is higher. Menards price was $129. The same sprayer is on Amazon for $114 and free shipping. Department manger was not at all concerned about the problem. He did apologize for the problem, but that did not help the waste of time I had scheduled for my painting project. Menards should be inspecting returns, not simply putting them back on the shelf. I probably should have asked for the store manager. I am not at all confident he/she is even aware of these types of problems. Would have rated the store with one star, but the sprayer was easy to return. There were about 5 ahead of me in the return line. Maybe Menards has so many returns they don't have the manpower to check the returns before...

As a store, I love menards, no issues at all, they rock. I respect that they were one of the first stores to require masks, they didn’t get caught up in politics and risk American lives by listening to the orange bafoon. I prefer menards over Home Depot and Lowe’s for hundreds of reasons though. Chiefly among those being better selection and prices.

So, today when I tried their “curbside” delivery I was a bit let down. In this one area Home Depot and Lowe’s are by far superior. Menards “curbside” really isn’t even what I’d consider curbside. First you have to stop at a gate and scan your barcode you receive on your email order confirmation. Which would be nice if that actually did something! You’d expect scanning that would let them know you are there and to bring out your order. It does not. It just opens the gate and allows you to enter the yard. Once in the yard you park in a spot designated for “curbside” pickup. And wait. Expecting someone will come out with your order since you scanned your barcode. They don’t come. So, you then notice a tiny phone number taped on to the curbside parking sign, you call that number and when someone answers then you give them your order number… then finally when someone comes out with your order, they place it in your trunk and hand you a piece of paper…. If at this point you could just leave, great, but oh no, you now have to bring that paper to the security gate, get out of your car, making contact with the “security” guard, give him the paper and let him rummage through your car to ensure you didn’t somehow steal something from the yard…. Really?

What’s the point? Im not sure how you can even call this curbside…

The biggest laugh is that in the email they send you with your order confirmation, they have the audacity to write “our secure order process IMPROVES on curbside pickup” … yeah…. Right…....