Let me start by saying I looked for a couch for ages, and the quality of furniture for the price these days is just… an awful experience. I stumbled upon Really Cool Living after about a month of research and knew I would be buying there before I stepped inside the building. The reviews left online by customers about their positive experience, coupled with the beautiful and relevant couch options PLUS the fact that they are a local business and have a quick turnaround time. Nothing prepared me for the even better experience I had in store!
When I arrived, Paul was so nice. I had a ton of questions and he answered them all patiently while giving me time and room to think. Once I feel in love with the Pearl white couch, he provided me cleaning tips other customers used and let me know about the additional covers I could purchase if I was really worried. I was having a hard time picturing the set up in my small apartment, so Paul moved the display furniture around so I could see how it would look. Just, a truly great experience in store. I will post photos below.
I paid for the couch Wednesday and had it delivered the following Tuesday. Anyone in the market for furniture knows that turnaround time is practically unheard of!! Kermit was one of the delivery guys and he texted the night before and the morning of to let me know the time window. They brought the pieces up, took their shoes off to be respectful of my living space, and came in to see where everything was going to fit. I let them know I had a work call I had to be on but would be around if needed. They were respectful and so incredibly kind.
Last part, promise!! When they accidentally delivered the wrong side arm cover, I texted Paul and he was able to swing by after his shift to exchange it for the correct one. Just above and beyond.
I will be back for more items from this place and I have already recommended it to everyone I know. The fabric of the couch is soft to the touch while still maintaining shape. There is added padding built in to the frame of the couch to help with support. The couch is so soft that I did not scotch guard due to not wanting to ruin how freaking cozy the cushions are. (Don’t curse me, I have a mini couch vacuum and I use it every other night. She’s such a dream.)
My new Really Cool Living couch made my apartment feel like a home! And the team made me feel like family. Cannot wait to shop with...
Read moreMy wife and I recently had the pleasure of shopping at Really Cool Living, and we couldn't be more impressed with our experience. From the moment we stepped through the doors to the delivery of our furniture, every step was seamless and enjoyable.
First and foremost, the selection at RCL is unparalleled. Whether you're searching for a statement piece or something more subtle, they have a wide range of options to suit every taste and style. We were in the market for a chair, a sofa, and a loveseat, and we found exactly what we were looking for. The quality of the furniture is outstanding, with a perfect blend of style, comfort, and durability.
What truly set RCL apart, however, was the exceptional customer service we received. From the moment we entered the store, we were greeted warmly by Brett, who's furniture knowledge is second to none. Unlike other furniture stores we've visited in the past, there was absolutely no pressure to make a purchase. Instead, Brett took the time to understand our needs and preferences, offering helpful suggestions and expert advice along the way.
The entire process, from browsing to purchase, was incredibly easy and stress-free. We never felt rushed or overwhelmed, thanks to the laid-back atmosphere and attentive assistance of Brett. When it came time to finalize our purchase, he guided us through the process with efficiency and professionalism, making sure we were completely satisfied every step of the way.
Delivery was prompt and hassle-free, with the furniture arriving in perfect condition with Max and Jeff handling everything with care and the utmost professionalism and respect. We were kept informed throughout the delivery process, ensuring there were no surprises along the way.
Overall, our experience at Really Cool Living exceeded all expectations. Not only did we find beautiful furniture for our home, but we also enjoyed a truly pleasant shopping experience from start to finish. We can't recommend RCL highly enough and will definitely be returning for any future furniture needs. If you're in the market for quality furniture and exceptional service, look no further than Really...
Read moreIf you are looking for a stylish couch that is also extremely comfortable then look no further! I purchased my first couch from RCL 4 years ago and since then my daughter, parents and my son's girlfriend have all purchased the cloud couch from RCL. My Son recently moved out and we gave him our couch so we could buy a new one with the slope arms. The one we gave our son is still in great condition after 4 years. It is saying something when my children in their 20's and my parents in thier 70's all love the couch! Several of my favorite features other than the extreme comfort and great style are that you can take off the covers and throw them in the wash, they come out looking brand new! You can also purchase new covers, inserts or pillows if something gets wrecked for a VERY reasonable price. The fabric on the couch is unbeatable in comfort and ability to clean. RCL has the best customer service and are great to work with! I have also purchased a sofa table and end tables from them that are great quality! I can't say enough about what a great company this is and their...
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