Our family had the most amazing stay at the Hyatt Regency Cambridge!!! A little staycation in the city we love so much, just to get out of the heat and switch it up a bit. Kayla was the first smiling face I encountered (under her mask of course) I had made reservations through AAA.com for a room with a balcony view and 2 beds... unfortunately that type of room was not an option and the reservation had never gone through, so Kayla worked quickly to create me a new reservation with a queen and a pull out and a balcony with the aaa discount, free parking and hyatt rewards points. I asked for a room on a high floor and she gave us the best available which was the second to highest floor. The lobby was beautiful and all the signs were helpful and clearly marked. All covid precautions had us feeling safe and comfortable. The kids loved the cool elevator.

Our room was amazing!! The view was untouchable and looked like a postcard. We had full views of the Charles and we were facing east so we had the most gorgeous view of the Pru, John Hancock, even Fenway and the Citgo sign. I spent a whole night hyperlapsing the sunset from the west side... it was breathtaking And the balcony!!! The balcony was like an extra room!! Square table 4 chairs and so much room! No fears of falling with the littles as the balcony below is set up like staircases. You've seen it from storrow, I've always been fascinated with the shape of this hotel since I was little :)

Overall any issue we had was taken care of promptly and with the best customer service. They had a little breakfast set up in the morning (please note we honestly didn't think it cost anything how the flyers were worded, however the gentleman who assisted us was so kind and the system was down sooo ;) the prices were reasonable though and the Fresh squeezed orange juice was amazing! We were so in love we extended the room for an extra night which was awesome, went to the aquarium the next day, walked the city, the Rose Kennedy Greenway.

The food around there is the best too! I mean Cambridge is a food mecca. We ordered 3 times from cambridge pizza and they were awesome! We tried Armandos but they weren't delivering:( So fast and contactless drop-off in the hotel lobby :) Food was awesome, we ordered a few other places too, but cambridge pizza was so consistent, fast and delicious.

We did wake up our checkout morning to some banging pipes and than we found we had no water :/ which put a damper on the morning, but Kayla and her team promptly addressed our concerns. We were told as soon as we called down we would be given a room to shower and get ready in and they also let us have a super extended check out. We got a discounted rate for the inconvenience and enjoyed they day taking our time to pack and ordered more pizza before we left. Alicia I believe was the manager who called the room to help us out cause at first the idea of going to another room to brush our teeth and everything was not ideal but she assured us they would do what they could and they did. Kayla arrived promptly to the door with a key and we scurried over to another room got prepped and went back to our room, we left around 4 and had the greatest time. Kayla went above and beyond and was so kind to us, we honestly had the best time and we will definitely be back!! Thank you for an amazing time.