Lucky Hair Co. — Attraction in Canton Township

Response to your answer;

First off all, when responding to a review if you can’t even spell my name properly it’s evident that you are responding without reading. Secondly, Bona specifically stated she didn't hear what Dave said. The only person I truly interacted with is Dave (The owner) so funny seeing how the response is from the owner. Your responses to negative reviews telling every single one of them the story differs is so scripted. Try again. Good luck with treating others kindly. You guys need it!

review:

I want to start off by saying I have been going to this salon for over 10 years and NEVER had the experience I did a little over a month ago. It took me a long time to decide if I wanted to write this review but what I experienced needs to be shared. I went into Lucky to do a balayage with Bona before my wedding. She had mentioned to me if I want it darker I could come back the next day. She did end up getting it slightly darker that day as well but I was under assumption that if I wanted to get it darker I could come back. I ended up calling the salon to make an appointment to darken my hair. The lady at the front desk asked me what time I wanted to come in and with who, I explained to her the situation and she stated I was all set to come in. I was on a time restraint due to having my wedding and Had an extensions appointment with lucky in a few days so I needed to darken my hair before then. I went in the day I made the appointment and the owner ( I believe his name is Dave) was there and I told him I had an appointment. He looked through the books and stated that I don’t have an appointment. I said (quite upset) I called yesterday and showed him proof of my call log and made an appointment. I stated please speak with Bona as she is my stylist. This is when things went south he started saying I had an attitude and I was being rude. I was simply upset (warranted) that I have an appointment with them next week to do extensions and I was on a time constraint due to my wedding. He did not seem to care he basically said he doesn’t care and I quote “everyone has things going on”. Then I stated I’d like to speak with Bona and he threatened to call the cops and called me unruly. Anyone that was in the salon that day can tell you I was upset but not screaming and unruly. There is NO reason to call the cops on ANYONE that is upset due to a mistake from front desk. He stated I can see another hair stylist, which ultimately I agreed to, but his behavior and attitude towards a customer of many years is completely unacceptable. As a small business owner you are supposed to help clients understand the situation and find a solution way before freaking out on them. It is beyond unprofessional to say I am going to call the cops when I simply tried to speak with my original hair stylist. I am sure Dave has another version to this story as I’ve seen their responses to other unhappy customers, but for someone that has been there for the last 10 years and recommended numerous clients to this salon this behavior was uncalled for and unwarranted. I also received no apology when leaving, I did come back to the salon solely to finish my appointments and because I care about the hair stylists time and did not want to cancel and have a them lose their commission. I now will never return to the salon and have revoked all my referrals. Hope no one will experience the same situation as I have, hope this review shows the owners that people can be upset but to threaten authorities and treat customers in a way that makes them feel below is unacceptable. There are plenty of other amazing salons to go to, and ultimately I would recommend anyone to do the same. The owners are only nice when you are, but if there is a mistake on their part or even front desk part beyond acknowledging it they will just turn it on you. Hope this review allows them to learn to treat...

“UPDATE: this was the first issue I had with this salon so I’m not sure where the “constant issue” comment comes from. I had a great experience when I had extensions with Jody and even the very first visit at the salon with Julia and every single visit with Bona. I understood the price of 216. But to have three bowls of bleach in my head where I have had two bowls of bleach every other time I’ve gone and my hair color was consistent and for this time to look as if there was only one bowl is what made me sad. I apologize that I’m not the stereotypical beautiful women you guys want your customers to be I still continue to be nice and never once told people to stay away even with this review. I’m more than willing to meet and discuss the issue as why I still agreed to the consulate. But just like how you guys are able to comment on a customer I believe a customer can comment on a business.” I wrote this review bc I originally had a very good rating previously but I decided to remove it bc I just feel as though the service has declined. I used to go with one stylist and she was amazing…. Until she continued to cancel on me and I understand she had a different schedule but if I were to constantly switch my appointments I’m sure I’d be flagged in there system so I was very hesitant to come back. So I was already just uncertain of how the service would be now, but i decided to give them an another chance. I had a full highlight. I have pretty thin hair and about medium length hair. the previous stylist never had to use more than one extra bowl and my hair was even thinner when I was with Bona. So when Julia the current stylist told me she was gonna need two on top of the one included in a full highlight I was a little taken back but I did want obvious highlights so o was expecting for a obvious result. There are highlights in my hair now so there is a difference but not three bowls of bleach difference. Again I was well aware of the damage of my hair and appreciated that Julia didn’t want to put heat on it to help the process. I was sitting in the wash bowl for a while for the toner she had ended up taken a walk in so Delaney ended up washing my hair and she ended up doing a better job at keeping my back not wet but unfortunately by the time Delaney got to me the bleach that Julia rinsed out went down alll my back and ended up bleaching the back of my pants. So I was already a little annoyed with that. And then when Delaney started to dry my hair i noticed that it did not look like she used three bowls of bleach. It wasn’t the color of the blonde that upset me it just seems that she only used one possibly two bowls of bleach based on the after results. I wasn’t expecting to be a bleach blonde babe I’ve been getting my hair done for the past three years here and I have a general idea of how my hair lifts. I just feel as if I’m going to spend 200+ for that much bleach I feel like I’d want to see a difference. The owners did call and I have a consultant to fix it but in all honesty I was aware of the damage my hair was gonna have but it is damaged now and I don’t think it can be fixable as it would involve more bleach and I’m not sure if my hair can last another 2-3 bowls of it and it just sucks horribly bc I really loved this salon and people are so nice and I just feel as now my hair is not what I wanted and now I have no choice but to wait to get my hair in a good enough condition to get more bleach and by then it probably won’t be a complimentary service like they offered. I feel like with how highly rated and how high leveled these stylists are, these mistakes shouldn’t occur. ( First pic was my hair before and the next two are after and then the ruined pants is...

To the owners David and Melissa: I will refrain to mention the name of my hair stylist because I respect her. However I disagree of you mentioning to other customers that you practice a satisfaction guarantee. My first visit to Lucky Hair was around six months ago, after moving to Canton. I first went for a consultation and asked if the stylist would accept me as a customer since I demand perfection. I explained how I wanted the hair; what color; and what were the steps to get me there. It would take months and a few visits. That was her opportunity to give me to somebody else ; but she agreed. I am not mentioning price because I agreed to the prices they charge there. The first appointment I booked was just to test her skills with her shears . I said I wanted just to keep the same haircut I had and she did good. Second appointment she only had to do a root touch up, and because it was as easy as maintaining the same cut; she passed . Minimal bleed ocurred from the brown color onto my highlights that are very light. On these both occasions we discussed our plan of action and that the next appointment was to do those 4 services on the same day. I only agreed to that because she said it would not jeopardize the result. Big mistake. After many months of preparation, the first time she had to do the perfect job; she underdelivered, unfortunately. At that very moment I told her that the cut was still too long and I wanted it shorter. But It was already 5PM and she was booked with somebody else. She said she could fix it for free if, after I went home , and styled it myself, I would still want it that short. After 3 days I washed it and styled it. The answer was yes! It had to be fixed ! But it was Sunday . She would only be there next TUE. I went on TUE to find out I had missed her for a few minutes. She was gone for the day. I waited for her the next day she was there but I was told that " The warranty on the service " expires in 7 days. I never needed 7 days . I am very used to the haircut I ordered, therefore I knew immediately. I only left her chair to try and help her. The service with the color ; the highlights and the toner was also unsatisfactory. I am sorry , she had a lot of good intentions when theorizing about how she was going to deliver the results that were agreed on. But when it came to the practice .She could not deliver neither quality nor perfection. I went back there and,in private, showed her all the mistakes. She agreed that they were there, but said she could not fix any of them, and that I would have to book another appointment . I booked the three next appointments and guess what? She called me to inform that it would be best for me to be seen by a more experienced hairstylist. She would " transfer " me. I am going to cancel everything because I learned that regardless of who I see and how much I pay at Lucky Hair Company ; they are not going to guarantee customer satisfaction. Google readers, take your business somewhere else. Update: I only got an answer from the salon after politely and truthfully posting here. They never called or emailed me since it would not be seen , however they replied here as you can see. To top it all , the front desk or the hair stylist never wrote in my file what went wrong; or that I did went back to see the stylist , but wrote the day that I was 15 minutes late; ( not 30 ) . Under that snow storm, you guys can check and see that I called to cancel , but found out the stylist was already on her way and that I was the only client. I...